Micah Fletcher
HOUSTON,TX
Summary
Accomplished Assistant Director combines cross-functional competencies in operations planning, customer retention and financial management to develop and coach staff while interfacing with executives. Expert in boosting revenue, quality and performance. Successful in executing standard operating procedures to positively impact organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director
Crothall Healthcare Environmental Services
HOUSTON, TX
05.2021 - 02.2024
- Conducted regular safety inspections of all areas serviced by Environmental Services personnel.
- Managed inventory of supplies and equipment used in the department.
- Oversaw capital projects related to environmental services including budgeting, staffing, equipment procurement and maintenance.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Monitored performance metrics such as customer satisfaction ratings, cost savings initiatives and employee engagement levels.
- Analyzed existing processes for opportunities to reduce costs while maintaining high standards of service delivery.
- Implemented new technologies or processes designed to improve operational efficiencies within the department.
Operations Manager
Crothall Healthcare Environmental Services
HOUSTON, TX
03.2016 - 04.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
Bachelor of Science - Health Education
Texas Southern University
Houston, TX12.2011
Skills
- Operations Management
- Data Analysis
- Strategic Planning
- Google Drive
- Staff Coordination
- Regulatory Compliance
- Financial Management
- Staff Management
- Report Generation
Certification
- DOT Certified
Timeline
Assistant Director
Crothall Healthcare Environmental Services
05.2021 - 02.2024
Operations Manager
Crothall Healthcare Environmental Services
03.2016 - 04.2021
Bachelor of Science - Health Education
Texas Southern University
- DOT Certified
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