Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah Glenn

New Kensington,PA

Summary

Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.

Overview

10
10
years of professional experience

Work History

Content Creator

Tiktok
New Kensington, PA
09.2021 - Current
  • Applied current editing and photography tools to tell great stories.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Organized and hosted live Q&A sessions, directly addressing audience queries and building stronger connection with community.
  • Networked with industry professionals to build contacts and maintain steady stream of work.

Cannabis Concierge
Las Vegas, Nv
09.2018 - 01.2019
  • Company Overview: Oasis Dispensary
  • Greeted customers and engaged in conversation to assess needs.
  • Supervision of registration
  • Managing customer flow
  • Organizational Development Representative- Trained new employees on company policies, procedures, and relevant software applications.
  • Assisted customers with troubleshooting any issues related to the use of cannabis products.
  • Maintained accurate records of all transactions for financial reporting purposes.
  • Maintained a clean and organized workspace that met safety standards at all times.
  • Provided in-depth information about cannabis products, including strains, effects, and uses.

Cashier

Tropical smoothie
Las vegas, Nv
09.2016 - 02.2017
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Developed strong customer service skills by providing efficient and accurate service.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Kitchen porter

Debt Collector

Sprint Collections Agency
Las vegas, Nv
07.2015 - 01.2016
  • Monitored accounts to ensure accuracy of payment
  • Document account status following each interaction.
  • Follow the guidelines of HIPPA Law
  • Interpersonal skills
  • Background in finance
  • Legal knowledge

Education

Completed coursework towards Master of Business Administration (M.B.A.) - Business management

CCSN Community College of Southern Nevada
Las Vegas, Nv
01.2017

High School Diploma - undefined

Spring valley high school
Spring valley, Nv
06.2014

Skills

  • Communication skills
  • Debt recovery strategies
  • Skip tracing techniques
  • Patience and persistence
  • Goal-oriented mindset
  • Call center experience
  • Customer research
  • Proficiency in software
  • Account management
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality

Timeline

Content Creator

Tiktok
09.2021 - Current

Cannabis Concierge
09.2018 - 01.2019

Cashier

Tropical smoothie
09.2016 - 02.2017

Debt Collector

Sprint Collections Agency
07.2015 - 01.2016

Completed coursework towards Master of Business Administration (M.B.A.) - Business management

CCSN Community College of Southern Nevada

High School Diploma - undefined

Spring valley high school
Micah Glenn