Micah Gore
Atlanta
Summary
Results-driven collections and customer service professional with 9+ years of experience resolving account disputes, negotiating payment arrangements, and managing high-volume accounts with accuracy, compliance, and strong communication.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Sequium Asset Solutions
Collections
07.2024 - 09.2026
- Negotiated payment arrangements with debtors while maintaining professional, compliant communication.
- Reviewed delinquent accounts to verify balances, payment histories, and contact information.
- Achieved budgets over $10,000 in fee, collected $80,000 to over $100,000 in gross dollars.
- Understanding and explaining eviction fees, damages, unpaid rent, and status disputes, attorney, bankruptcy, etc.
Debt Collector
Aldrige Pite Haan
09.2021 - 05.2024
- Understood and read the Mini Miranda for each call, as well as explained consent judgements. the
- Prioritized call lists to manage high-volume accounts and improve follow-up consistency.
- Resolved billing disputes by coordinating with billing and account servicing teams.
- Documented collection activity accurately in account management systems and case notes.
Customer Service Representative
Illinois Tollway Customer Service
03.2017 - 03.2021
- Resolved account, payment, and violation inquiries using customer service systems and toll account records.
- Explained tolling policies, payment options, and notice procedures to support clear customer understanding.
- Processed transponder orders, account updates, and vehicle changes with accuracy and consistency.
- Investigated billing discrepancies and escalated complex cases for timely resolution.
- Understanding CRM processing systems, processed payments exceeding $1,200, and handled emailed receipts.
Education
BBA - Bussiness Administration
MTI College In Sacremento, CA (Campus Online)
Sacramento, CA05.2026
Skills
- Customer engagement
- Problem-solving
- Time management
- Multitasking
- Regulatory compliance
- Flexible and adaptable
- Adaptability
- Friendly, positive attitude
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved incorrect balances, which led to full payments or negogiated settlemets.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Collector of the Month, Sequium Asset Solutions - June, 2026
Languages
English
Full Professional
Timeline
Sequium Asset Solutions
Collections
07.2024 - 09.2026
Debt Collector
Aldrige Pite Haan
09.2021 - 05.2024
Customer Service Representative
Illinois Tollway Customer Service
03.2017 - 03.2021
BBA - Bussiness Administration
MTI College In Sacremento, CA (Campus Online)