Micah Greenhalgh
Salt Lake City
Summary
Dynamic manager with a proven track record at Rio Grande Cafe, adept at maximizing team performance and resolving conflicts. Skilled in AS400 and committed to quality assurance, I excel in project management and staff training, ensuring deadlines are met while fostering a collaborative environment. Recognized for enhancing productivity and maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Rio Grande Cafe
Salt Lake City
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Maintained monthly, weekly and daily reports of transaction
- Monitored stock of office supplies to report shortages to management
- Input data into spreadsheets and databases
Quality Assurance
Blvd Home Distribution Center
St. George
09.2020 - 09.2022
- Performed root cause analysis to identify and resolve quality issues and defects
- Conducted risk assessments to identify and mitigate potential quality issues
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards
- Recorded, analyzed, and distributed statistical information
- Used program AS400 daily
Paraprofessional Tutor
Crimson Cliffs Middle
St. George
09.2020 - 05.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help
Education
Emergency Medicine -
EMT Utah
Murray, UT10.2024
Software Development -
Tech Academy
Portland, OR11.2023
Bachelors of Science -
Western Governors University
Salt Lake City, UT08.2021
Associates of Science -
Snow College
Ephraim, UT05.2019
Skills
- Progress Reporting
- Records Management
- Team Collaboration
- Project Management
- Proficient in AS400
- Staff Training
- Safety Trained
- Quality Inspections
- Error Correction
- Deadline Oriented Mindset
- Adaptability and Flexibility
- Information Security Awareness
Certification
- EMS
- Software Development
Timeline
Manager
Rio Grande Cafe
10.2022 - Current
Quality Assurance
Blvd Home Distribution Center
09.2020 - 09.2022
Paraprofessional Tutor
Crimson Cliffs Middle
09.2020 - 05.2021
Emergency Medicine -
EMT Utah
Software Development -
Tech Academy
Bachelors of Science -
Western Governors University
Associates of Science -
Snow College
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