Summary
Overview
Work History
Education
Skills
Timeline
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Micah Hardman

Klamath Falls,OR

Summary

Encouraging manager and analytical problem-solver with talents in leading and motivating peers. Working with at risk youth is where my heart is.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Nassau/OOGP
08.2021 - Current
  • Responded to customer requests, offering support and recommendations to address their needs.
  • Served many different customer service roles including; answering phone calls, click to chat and maintaining email communications with accounts.

Covid-19 Test Site Manager

Mako Medical Laboratories
11.2020 - 03.2021
  • Inspected cleanliness of common areas and offices.
  • Evaluated employee performance and gave constructive feedback to improve their skills.
  • Swabbed clients for Covid-19 and checked them into our system.
  • Left due to Covid test site closing.

Pediatric CNA 2/Perioperative Nursing Assistant

Sky Lakes Medical Center
06.2017 - 11.2020
  • Documented patient information and care activities in EHR.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Was apart of our elected unit council; representing the CNAs for both pediatrics and birthing units.

Assistant Manager

Exodus House
05.2020 - 10.2020
  • Worked with various community resources including; DHS, law enforcement and treatment facilities to find the best living situation for each child in our house.
  • Worked with victims of; sex trafficking and homelessness. As well as children in foster care that were awaiting placement.
  • Completed intakes, case file reviews, office organization and various paperwork.

Education

Bachelor of Arts - Psychology

Rogue Community College
Grants Pass, OR
06.2027

High School Diploma -

Eagleridge High School
Klamath Falls, OR
06.2016

Skills

  • Management
  • Communication
  • Problem Solving
  • Staff Training
  • EHR charting
  • Customer Service

Timeline

Customer Service Representative

Nassau/OOGP
08.2021 - Current

Covid-19 Test Site Manager

Mako Medical Laboratories
11.2020 - 03.2021

Assistant Manager

Exodus House
05.2020 - 10.2020

Pediatric CNA 2/Perioperative Nursing Assistant

Sky Lakes Medical Center
06.2017 - 11.2020

Bachelor of Arts - Psychology

Rogue Community College

High School Diploma -

Eagleridge High School

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Micah Hardman