Micah Hayes

• Investigated and resolved fraud-related issues for members, ensuring secure account restoration.
• Addressed member account inquiries and transactions, maintaining high standards of service quality and satisfaction.
• Facilitated resolution of intricate member concerns to enhance overall satisfaction and loyalty.
• Implemented proactive conflict resolution techniques and de-escalation methods to maintain positive customer interactions.

• Maintained and updated patient records through electronic health record systems, ensuring precision and adherence to confidentiality standards.
• Oversaw and finalized patient referral processes.

• Managed efficient processing of incoming and outgoing mail to guarantee timely delivery.
• Implemented and maintained parcel tracking systems, enhancing accuracy of inventory documentation.
• Managed sorting equipment operations to optimize efficiency during peak hours.

• Streamlined patient booking and scheduling processes to enhance clinic efficiency.
• Ensured precision in maintaining patient records and confirming appointments.
• Coordinated communication efforts between departments to improve overall service efficiency.

• Facilitated timely and precise information gathering during patient intake to support home infusion and nursing services.
• Cultivated and sustained partnerships with healthcare providers to enhance patient referral processes.
• Executed insurance verification and authorization management to facilitate timely patient care.
• Took call duty every other week to maintain referral processes outside of normal business hours.

• Maintained accurate records of yearly research, ensuring data integrity and compliance.
• Medical data entry and coding
• Maintained confidentiality for high profile Prisoners of War

Intake Assistant from 2000-2006

• Achieved high accuracy in medical coding and data entry, contributing to seamless patient care. Facilitated timely insurance verifications, improving service delivery. Enhanced referral management processes, resulting in expedited patient access to necessary services.
• Streamlined acquisition and coordination of IV nursing therapy and durable medical equipment referrals to support healthcare operations.

Promoted to Intake Supervisor in 2006

• Oversaw daily activities of 5 intake and insurance verification clerks to enhance workflow and accuracy.
• Managed referral processes and insurance oversight, ensuring efficient communication and workflow among departments.