Micah Hays-Campbell
Cape Girardeau,MO
Summary
Skilled and engaging Bartender with extensive experience in high-volume environments, notably at Wings Etc. Excelled in customer service and drink crafting, enhancing guest satisfaction and loyalty. Demonstrated strong multitasking and organizational abilities, contributing to efficient bar operations and team synergy. Proven track record in improving service delivery and maximizing revenue through upselling and inventory management.
Overview
6
6
years of professional experience
Work History
Bartender
Wings Etc
Jackson, MO
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Barrel 131
Jackson, MO
05.2022 - 07.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
Hotshots Sports Bar and Grill
Cape Girardeau, MO
03.2020 - 04.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Barback
Century Casino
Cape Girardeau, MO
01.2019 - 02.2020
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
Education
N/A - Prerequisites
Southeast Missouri State University
Cape Girardeau, MOSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Engaging personality
- Payment Processing
- Handling Difficult Customers
- Organizational ability
Timeline
Bartender
Wings Etc
05.2022 - Current
Bartender
Barrel 131
05.2022 - 07.2022
Bartender
Hotshots Sports Bar and Grill
03.2020 - 04.2022
Barback
Century Casino
01.2019 - 02.2020
N/A - Prerequisites
Southeast Missouri State University