Micah Holder
Muncie,IN
Summary
Dynamic professional with a proven track record in customer service and training. Skilled in problem-solving and time management, I excel in fast-paced environments, ensuring operational efficiency and high-quality service. Recognized for reliability and effective communication. I consistently meet and exceed performance standards.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Server
Texas Roadhouse
06.2026 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed accurate order processing with attention to detail and efficiency.
- Coordinated timely food delivery to tables, maintaining high standards of presentation.
YOC Staff - Paid Intern
Youth Opportunity Center, Inc
01.2026 - 04.2026
- Supervised and provided guidance to at risk youth in a residential treatment setting.
- Organized medications and followed treatment plans for residents
- Communicated effectively with other team members to ensure the security of the youth and consistently made discretionary calls based on behaviors
Daytime Manager
Pirates Cove Marina
05.2021 - 09.2025
- Implemented safety protocols and procedures revolving around boat rentals and store management to ensure a secure work environment.
- Adapted quickly to new systems and tools for effective workflow management.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Exercised composure under pressure and in escalated customer service scenarios.
Online Personal Shopper
Walmart
05.2025 - 08.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers and other online personal shoppers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites
Pizza Maker/Dishwasher
Maka Mia Pizza
01.2024 - 05.2024
- Led pizza preparation processes, ensuring consistency in quality and presentation.
- Trained new staff on dough handling techniques and equipment operation.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Topped pizzas with right ingredients based on orders utilizing recipe directed amounts and distribution methods
Warehouse Worker
Metalloid Corporation
06.2023 - 09.2023
- Maintained clean and organized work environment to enhance operational effectiveness and safety regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Starbucks Barista
Starbucks
01.2023 - 05.2023
- Maintained cleanliness and organization of work station to ensure efficiency.
- Prepared and served high-quality beverages and food products in fastpaced environment.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
Education
Bachelor of Arts - Criminal Justice & Criminology, Business
Ball State University
Muncie, IN05-2026
High school diploma - undefined
Canterbury High School
Fort Wayne, IN06-2022
Skills
- Leadership
- Supervising experience
- Cash handling
- Customer service
- Stocking
Certification
Driver's License
CPR Certification, December 2025 to December 2027, Successfully completed Ball State's Emergency Care & Safety Institute (ECSI) EMR, Health Care Provider CPR/AED, O2 Admin course.
Languages
Spanish - Beginner
Timeline
Server
Texas Roadhouse
06.2026 - Current
YOC Staff - Paid Intern
Youth Opportunity Center, Inc
01.2026 - 04.2026
Online Personal Shopper
Walmart
05.2025 - 08.2025
Pizza Maker/Dishwasher
Maka Mia Pizza
01.2024 - 05.2024
Warehouse Worker
Metalloid Corporation
06.2023 - 09.2023
Starbucks Barista
Starbucks
01.2023 - 05.2023
Daytime Manager
Pirates Cove Marina
05.2021 - 09.2025
High school diploma - undefined
Canterbury High School
Bachelor of Arts - Criminal Justice & Criminology, Business
Ball State University
Additional Information
Authorized to work in the US for any employer