Micah Ingalls
Springfield,US
Summary
Over 3 years of experience as a delivery person working with small to large companies. I work hard to meet or exceed employer and customer expectations, interact well with a team and share advice and tips, and embrace shifting schedules and delivery routes. I always handle frustrated customers with professionalism and a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Expert
Domino's Pizza
03.2024 - 10.2024
- Conducted pre-delivery vehicle inspections to ensure safety and optimal performance during trips
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Maximized processes by managing delivery schedules and prioritizing based on urgency
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
Delivery Driver
Pizza Hut
06.2022 - 08.2023
- Completed rush deliveries on tight timetables to satisfy customer needs
- Loaded truck and properly secured items to prevent damage for deliveries
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed on-time deliveries by choosing best and most efficient routes
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Followed corporate procedures to maintain company and customer data confidentiality.
Team Member
Domino's Pizza
09.2021 - 07.2022
- Learned all required tasks quickly to maximize performance
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong cooperative relationships with coworkers and managers
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Kitchen Staff Member
Cub Creek Science Camp
05.2020 - 09.2020
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Sanitized dining ware and kitchen equipment according to health code standards
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Made food according to standard recipes with requested changes for customer satisfaction
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Delivery Expert
Domino's Pizza
09.2019 - 05.2020
- Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff
- Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations
- Collaborated with internal and external auditors to define and execute deficiency remediation plans
- Reviewed data deliverables to verify quality and traceability to requirements and adherence to quality management plans and standards.
Lifeguard
Missouri State University
05.2017 - 09.2019
- Monitored safety of guests in and around swimming pool
- Attentively monitored swimmers to identify distress
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Recorded daily activity logs and incident reports for tracking purposes.
Education
Associate of Arts - General Studies
Missouri State University
08.2019
Skills
- MO Pharmacy Technician Certified
- Map reading and navigation skills
- Knowledge of state roads and highways
- Safe driver training
- Fluent in Spanish
- First Aid and CPR
- Strong communicator
- Team Bonding
- Professional Demeanor
- Microsoft Office
- Safety protocols and procedures
- Warehouse Operations
Certification
- CPhT - Certified Pharmacy Technician (MO Board of Pharmacy)
Timeline
Delivery Expert
Domino's Pizza
03.2024 - 10.2024
Delivery Driver
Pizza Hut
06.2022 - 08.2023
Team Member
Domino's Pizza
09.2021 - 07.2022
Kitchen Staff Member
Cub Creek Science Camp
05.2020 - 09.2020
Delivery Expert
Domino's Pizza
09.2019 - 05.2020
Lifeguard
Missouri State University
05.2017 - 09.2019
Associate of Arts - General Studies
Missouri State University
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