Researched and evaluated potential new vendors by assessing capabilities and scope of services, negotiating terms of payment, reading customer reviews, and establishing pricing structures.
Managed multiple work orders simultaneously, updating facility clients, account managers, and vendors with critical information to support requests for assistance, ASAP.
Updated CMMS frequently to record notes, progress reports, altered expense estimates, vendor complications or delays, communication history, and any other relevant information.
Contacted vendors to obtain necessary documents (W9s, COIs, vendor packets) and integrated them into our CMMS to expand our nationwide service areas.
Analyzed contracts, regulations, and procedural guidelines to verify comprehension and compliance.
Managed and organized both paper and electronic filing system efficiently
Customer Support Specialist
Asurion
Charlotte, NC
2023.09 - 2024.06
Maintained up-to-date knowledge of company products, services, policies, and procedures.
Responded to customer emails and phone calls promptly, courteously, and professionally.
Assisted customers with product installation, troubleshooting, and usage questions.
Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
Developed innovative strategies to improve customer experience with the product or service offered by the company.
Operations Coordinator
Gough Econ
Charlotte, NC
2017.12 - 2021.10
Collaborated with a cross-functional team comprised of engineers, inventory managers, machinists, and assembly specialists to strategize and implement efficient robotic welding operations
Evaluated and improved existing operational systems and procedures.
Provided technical support for internal software applications.
Ensured compliance with organizational policies, regulations, and standards.
Developed strategies for streamlining workflow processes.
Coordinated daily operations activities and assigned tasks to staff members.
Education
Bachelor of Arts - Business Management (Dean's List)
Belmont Abbey College
Belmont, NC
2023-12
Diploma - Welding Technology
Gaston College
Dallas, NC
2017-12
Skills
Effective Communication
Microsoft Office
Project Management
Customer Service
Leadership
Planning and Prioritization
Critical Thinking
Records and Database Management
Product Development
Multitasking
Timeline
Vendor Coordinator
Modern Construction Services
2024.06 - 2024.07
Customer Support Specialist
Asurion
2023.09 - 2024.06
Operations Coordinator
Gough Econ
2017.12 - 2021.10
Bachelor of Arts - Business Management (Dean's List)