Overview
Work History
Education
Skills
Timeline
Generic

Micah Jenkins

Stanley,NC

Overview

7
7
years of professional experience

Work History

Vendor Coordinator

Modern Construction Services
Charlotte, NC
2024.06 - 2024.07
  • Researched and evaluated potential new vendors by assessing capabilities and scope of services, negotiating terms of payment, reading customer reviews, and establishing pricing structures.
  • Managed multiple work orders simultaneously, updating facility clients, account managers, and vendors with critical information to support requests for assistance, ASAP.
  • Updated CMMS frequently to record notes, progress reports, altered expense estimates, vendor complications or delays, communication history, and any other relevant information.
  • Contacted vendors to obtain necessary documents (W9s, COIs, vendor packets) and integrated them into our CMMS to expand our nationwide service areas.
  • Analyzed contracts, regulations, and procedural guidelines to verify comprehension and compliance.
  • Managed and organized both paper and electronic filing system efficiently

Customer Support Specialist

Asurion
Charlotte, NC
2023.09 - 2024.06
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
  • Developed innovative strategies to improve customer experience with the product or service offered by the company.

Operations Coordinator

Gough Econ
Charlotte, NC
2017.12 - 2021.10
  • Collaborated with a cross-functional team comprised of engineers, inventory managers, machinists, and assembly specialists to strategize and implement efficient robotic welding operations
  • Evaluated and improved existing operational systems and procedures.
  • Provided technical support for internal software applications.
  • Ensured compliance with organizational policies, regulations, and standards.
  • Developed strategies for streamlining workflow processes.
  • Coordinated daily operations activities and assigned tasks to staff members.

Education

Bachelor of Arts - Business Management (Dean's List)

Belmont Abbey College
Belmont, NC
2023-12

Diploma - Welding Technology

Gaston College
Dallas, NC
2017-12

Skills

  • Effective Communication
  • Microsoft Office
  • Project Management
  • Customer Service
  • Leadership
  • Planning and Prioritization
  • Critical Thinking
  • Records and Database Management
  • Product Development
  • Multitasking

Timeline

Vendor Coordinator

Modern Construction Services
2024.06 - 2024.07

Customer Support Specialist

Asurion
2023.09 - 2024.06

Operations Coordinator

Gough Econ
2017.12 - 2021.10

Bachelor of Arts - Business Management (Dean's List)

Belmont Abbey College

Diploma - Welding Technology

Gaston College
Micah Jenkins