Micah Jenkins
Stanley,NC
Overview
7
7
years of professional experience
Work History
Vendor Coordinator
Modern Construction Services
Charlotte, NC
06.2024 - 07.2024
- Researched and evaluated potential new vendors by assessing capabilities and scope of services, negotiating terms of payment, reading customer reviews, and establishing pricing structures.
- Managed multiple work orders simultaneously, updating facility clients, account managers, and vendors with critical information to support requests for assistance, ASAP.
- Updated CMMS frequently to record notes, progress reports, altered expense estimates, vendor complications or delays, communication history, and any other relevant information.
- Contacted vendors to obtain necessary documents (W9s, COIs, vendor packets) and integrated them into our CMMS to expand our nationwide service areas.
- Analyzed contracts, regulations, and procedural guidelines to verify comprehension and compliance.
- Managed and organized both paper and electronic filing system efficiently
Customer Support Specialist
Asurion
Charlotte, NC
09.2023 - 06.2024
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Operations Coordinator
Gough Econ
Charlotte, NC
12.2017 - 10.2021
- Collaborated with a cross-functional team comprised of engineers, inventory managers, machinists, and assembly specialists to strategize and implement efficient robotic welding operations
- Evaluated and improved existing operational systems and procedures.
- Provided technical support for internal software applications.
- Ensured compliance with organizational policies, regulations, and standards.
- Developed strategies for streamlining workflow processes.
- Coordinated daily operations activities and assigned tasks to staff members.
Education
Bachelor of Arts - Business Management (Dean's List)
Belmont Abbey College
Belmont, NC12-2023
Diploma - Welding Technology
Gaston College
Dallas, NC12-2017
Skills
- Effective Communication
- Microsoft Office
- Project Management
- Customer Service
- Leadership
- Planning and Prioritization
- Critical Thinking
- Records and Database Management
- Product Development
- Multitasking
Timeline
Vendor Coordinator
Modern Construction Services
06.2024 - 07.2024
Customer Support Specialist
Asurion
09.2023 - 06.2024
Operations Coordinator
Gough Econ
12.2017 - 10.2021
Bachelor of Arts - Business Management (Dean's List)
Belmont Abbey College
Diploma - Welding Technology
Gaston College
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