Micah Kincaid

• Conducted market research to identify new business opportunities and prospective clients, contributing to pipeline growth.
• Assisted in developing strategic partnerships that expanded service offerings and improved client engagement.
• Coordinated outreach efforts that generated leads and strengthened relationships with existing partners.
• Used SalesForce to handle current pipeline and prospective leads.
• Mentored junior team members, providing guidance on best practices in business development to elevate their performance levels.

• Developed outreach strategies that engaged potential clients.
• Coordinated community events that raised awareness of recovery programs.
• Created marketing materials that supported outreach initiatives.
• Managed social media platforms to enhance program visibility and engagement.

• Collaborated with cross-functional teams to align marketing strategies with business development goals.
• Analyzed competitor activities to inform strategic planning and improve service delivery.
• Supported sales team in preparing proposals and presentations for prospective clients.
• Provided administrative support, ensuring accurate documentation of client interactions and follow-ups.

• Strengthened client relationships to enhance satisfaction and improve retention.
• Executed comprehensive needs assessments to tailor solutions for prospective clients.
• Executed comprehensive needs assessments to tailor solutions for prospective clients.
• Collaborated with cross-functional teams to streamline and improve service delivery processes.

- Managed a high-volume caseload across three counties, coordinating in-home and community-based services for aging and disabled individuals.

- Developed and communicated individualized service plans, collaborating with clients, families, and providers to address unique needs and preferences.

- Determined initial and ongoing eligibility by verifying and calculating income and resources in accordance with state and program guidelines.

- Monitored services delivered by contracted agencies to ensure contract compliance, service quality, and timely resolution of service issues.

- Promoted from Associate to Assistant Director based on strong performance in productivity improvement, process optimization, and service quality.

- Coached and educated low-income clients to connect with community resources and build pathways toward long-term self-sufficiency.

- Led outreach and marketing efforts, including public speaking, community presentations, and interagency collaboration, to increase awareness of programs and services.

- Oversaw disaster preparedness activities in alignment with 2‑1‑1 Texas Network contractual requirements.

- Managed volunteers and Thrift Store operations, including oversight of daily activities, income, and expenditures.