Micah Kinoshita

Provided high-quality service by addressing both routine and non-routine customer inquiries about products, services, and account information. Actively listens to understand customer needs, circumstances, and concerns in order to efficiently resolve issues, while processing a wide range of requests including stop payments, disputes, account updates, funds transfers, and contact information changes. Maintains up to date knowledge of products, services, promotions, and procedures; analyzes customer profiles to make appropriate product and service referrals; educates customers on alternate banking channels such as ATMs, phone banking, online banking, and mobile banking; and responds to internal requests from other bank departments while consistently maintaining a professional demeanor.

Provided customer service to residents and guest by greeting individuals

in the lobby, addressing concerns, and ensuring compliance with

building policies and house rules. Monitored building security through

CCTV surveillance, conducted property patrols, and responded to

emergencies to help maintain a safe environment for residents and

visitors. Managed package check-ins and check-outs, generated

maintenance work orders and incident reports, and assisted with

resolving resident and guest issues in a professional manner.

Performed oil changes, fluid top-offs, tire pressure checks, and other

preventative maintenance services on a variety of vehicles in a fast-paced

environment. Delivered efficient and professional customer service while

maintaining accuracy, attention to detail, and adherence to company

safety procedures.