Micah Lancaster
Pewaukee,WI
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
TruGreen Lawn Care
Waukesha, WI
03.2023 - Current
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided customers with product information, pricing and availability.
- Generated sales through outbound calling and lead follow-up efforts.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
Remote Sales Representative
The Solar Daddy
Minneapolis, MN
11.2022 - 03.2023
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone.
- Established positive relationships with customers through effective communication techniques.
Inside Sales Representative
TruGreen Lawn Care
Waukesha, WI
05.2022 - 11.2022
Lawn Technician
Vital and Green of Wisconsin
Oconomowoc, WI
09.2020 - 05.2022
- Operated a variety of power tools including lawn mowers, hedge trimmers, leaf blowers and edgers.
- Followed established procedures while completing assigned tasks in a timely manner.
- Inspected existing landscapes for potential problems before recommending solutions.
- Applied herbicides to control weeds in turf areas.
- Inspected properties for pests or diseases that may be damaging lawns or plants.
- Performed routine maintenance on equipment such as changing oil, checking spark plugs and sharpening blades.
Musician
Wisconsin Army National Guard
Madison, WI
02.2012 - 02.2022
- Maintained a high level of musicianship despite drilling only one weekend a month.
- Awarded 2014 Army Music Soldier of the Year (nationwide)
- Performed as a multi-instrumentalist with a variety of ensembles: concert band, rock band, brass quintet, and woodwind quintet.
- Featured as a soloist on summer tour.
- Volunteered regularly for military funeral duty and performed live taps on bugle for over 500 services.
Education
Some College (No Degree) - Music Performance
University of Wisconsin - Whitewater
Whitewater, WISkills
- Sales Presentations
- Relationship Building
- Persuasive Negotiator
- Account Acquisition
References
References available upon request.
Timeline
Inside Sales Representative
TruGreen Lawn Care
03.2023 - Current
Remote Sales Representative
The Solar Daddy
11.2022 - 03.2023
Inside Sales Representative
TruGreen Lawn Care
05.2022 - 11.2022
Lawn Technician
Vital and Green of Wisconsin
09.2020 - 05.2022
Musician
Wisconsin Army National Guard
02.2012 - 02.2022
Some College (No Degree) - Music Performance
University of Wisconsin - Whitewater