Micah Lantz
Corpus Christi,TX
Summary
Dynamic Retail Store Manager with a proven track record at Red Wing Shoe Company, excelling in sales leadership and visual merchandising. Enhanced customer satisfaction ratings through effective coaching and mentoring, while consistently exceeding sales goals. Detail-oriented and dependable, I optimized inventory management and fostered a collaborative team environment to drive performance.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Red Wing Shoe Company
01.2013 - Current
- Enhanced store displays and aesthetics through strategic merchandising
- Oversaw store organization, maintenance, and purchasing operations.
- Oversaw inventory control processes to restore back stock management costs and sustain sales floor levels meeting customer needs.
- Mentored employees and instructed on techniques for addressing complex sales challenges and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Submitted orders for new inventory.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed routine store inventories.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Managed store organization, maintenance, and purchasing functions.
- Optimized store displays and appearance via strategic merchandising.
Education
Christian Studies
South Texas School of Christian Studies
Corpus Christi, TXSkills
- Performance evaluation
- Consistently dependable
- Incident reporting
- Visual merchandising
- Meticulously detail-oriented
- Customer service
- Sales leadership
- Stockroom management
- Coaching and mentoring
Accomplishments
- Exceeded every weekly KPI goals all year last year.
Timeline
Retail Store Manager
Red Wing Shoe Company
01.2013 - Current
Christian Studies
South Texas School of Christian Studies