Danielle Ramirez
Milwaukee
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
Wireless Vision
Milwaukee
08.2024 - Current
- Oversee daily store operations to ensure sales objectives are achieved consistently
- Manage staffing, training, and performance evaluations to develop and control sales programs
- Implement strategic marketing plans to drive store traffic and increase profitability
- Mentor and coach team members on effective selling techniques and customer engagement
- Monitor inventory levels and optimize product displays to enhance customer experience
- Utilize CRM tools to analyze customer behavior and develop targeted sales strategies
- Foster a customer-focused environment, ensuring high satisfaction and retention rates
- Collaborate with district management to set and achieve performance goals
- Conduct regular performance reviews and implement development plans for underperforming staff
- Track KPIs and adjust sales strategies to optimize revenue generation
Sales Specialist
Steinhafels Furniture
Milwaukee
05.2024 - 08.2024
- Assisted customers in selecting furniture pieces to match their preferences and budgets
- Built strong customer relationships through personalized consultations and follow-ups
- Achieved and exceeded monthly sales quotas through effective sales techniques and rapport-building
- Utilized product knowledge to educate customers on features, warranties, and financing options
- Processed sales transactions accurately and maintained a balanced cash register
- Collaborated with the sales team to create appealing displays and enhance showroom aesthetics
- Resolved customer issues professionally to ensure complete satisfaction and encourage repeat business
- Participated in promotional events and special sales to boost revenue
Store Manager
American Freight Furniture And Mattress
Milwaukee
10.2016 - 05.2024
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Maintained an ethical and positive working environment to reduce turnover and promote high retention rates
- Evaluated performance against goals and implemented appropriate development plans
- Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedies
- Implemented systems and procedures to increase sales
- Directed sales support staff in administrative tasks to help sales reps close deals
- Compiled and analyzed KPIs to determine approaches to improve sales and performance
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Achieved established KPIs for company, regional team, and individual performance through teamwork and customer focus
Server
Final Approach Milwaukee
Milwaukee
03.2013 - 10.2016
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer
Education
High School Diploma -
Grandview
Milwaukee, WI06-2006
Skills
- Sales management
- Staff training
- Visual merchandising
- Customer relationship management
- Inventory management
- Performance evaluation
- Problem solving
- KPI tracking
- Conflict resolution
- Team building
- Revenue generation
- Cash handling
- Dependable and reliable
- Stockroom management
- Performance monitoring
Timeline
Retail Store Manager
Wireless Vision
08.2024 - Current
Sales Specialist
Steinhafels Furniture
05.2024 - 08.2024
Store Manager
American Freight Furniture And Mattress
10.2016 - 05.2024
Server
Final Approach Milwaukee
03.2013 - 10.2016
High School Diploma -
Grandview
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