Summary
Overview
Work History
Education
Skills
Timeline
Generic

Micah McCormick

Panama City Beach,FL

Summary

Experienced operations and technology leader with a strong background in multi-location retail, construction supply, concrete operations, public service, and emergency response leadership. Proven ability to manage complex daily operations, lead teams, improve processes, support technology systems, develop programs, and maintain compliance in high-pressure environments. Skilled in project management, reporting, vendor coordination, customer and contractor relations, policy development, and cross-functional communication. Dependable, organized, and solutions-focused professional with a long history of leadership, community service, and taking ownership of added responsibilities to meet organizational goals.

Overview

28
28
years of professional experience

Work History

Technology Operations & Program Development Manage

Coastal Ace Group
Panama City Beach, FL
07.2018 - Current

Manage technology operations, process development, and internal program rollouts across multiple retail locations. Lead companywide improvements in communication, reporting, store systems, network reliability, customer service tools, and operational efficiency. Serve as a bridge between ownership, store managers, associates, vendors, and technology partners to identify problems, create practical solutions, and support consistent execution across the organization.

Key Responsibilities & Accomplishments

  • Oversee technology systems and operational support across multiple Ace Hardware locations, including POS systems, network infrastructure, mobile devices, cameras, communication platforms, and store support tools.
  • Lead rollout and administration of Connecteam for companywide communication, scheduling, employee engagement, knowledge sharing, and operational updates.
  • Develop internal programs, dashboards, and reporting tools to track store performance, employee engagement, sales trends, training progress, and key operational metrics.
  • Create and manage associate-facing programs tied to company goals, including sales performance, customer satisfaction, training completion, online order accuracy, and app engagement.
  • Support store managers and leadership with practical technology solutions that improve accountability, consistency, and day-to-day execution.
  • Coordinate with vendors, service providers, and internal teams to troubleshoot system issues, improve uptime, and support business continuity.
  • Build procedures and training materials for store operations, including offline POS processes, technology troubleshooting, communication standards, and system usage.
  • Analyze sales and operational data to identify trends, opportunities, store-level challenges, and areas for process improvement.
  • Assist with implementation of new tools, systems, and workflows designed to reduce manual processes and improve efficiency across departments.
  • Help align technology decisions with business goals, store operations, customer experience, and long-term company growth.

Vice-President of Operations

Jerkins Incorporated
Bonifay, FL
05.1998 - 12.2017
  • Directed daily operations across multiple divisions, including building supply, hardware supply, concrete batch plants, fleet maintenance, and customer project support.
  • Managed building supply and hardware operations, including inventory, customer service, purchasing, vendor coordination, and sales support.
  • Oversaw concrete batch plant operations at two locations, including production, scheduling, regulatory compliance, and day-to-day performance.
  • Managed FDOT fleet maintenance requirements, federal DOT employee files, and transportation-related compliance records.
  • Worked directly with contractors, homeowners, and clients throughout the new home building process, providing product guidance, estimating support, and project coordination.
  • Completed blueprint takeoffs, material estimates, and customer quotes for residential and commercial building projects.
  • Developed business strategies and operational plans to support company growth, improve efficiency, and expand product lines.
  • Generated new business opportunities by identifying customer needs, expanding available products, and strengthening client relationships.
  • Managed air and wastewater permits for two concrete batch plant locations, ensuring compliance with environmental requirements.
  • Created and maintained company policies, including safety procedures, drug-free workplace policies, and employee policy manuals.
  • Prepared monthly operational, statistical, and performance reports for ownership and management review.
  • Maintained working knowledge of daily operations across all departments to support managers, resolve issues, and improve overall company performance.

Education

Certificate: Emergency Vehicle Operator -

Wallace Community College
Dothan, AL
2006

Certificate: First Responder Training -

Bureau of Fire Standards and Training
FL
2004

Certificate: Fire Fighter One Training - undefined

Bureau of Fire Standards and Training
FL
2004

State Board Completion: Fire Fighter One Training - undefined

Division of State Fire Marshall
FL
2004

Certificate: Hazardous Material Level One Training - undefined

State of Florida Emergency Management
FL
2003

Certificate: Concrete Testing Technician Grade One - undefined

American Concrete Institute
Bonifay, FL
2003

Certificate: Firefighter Training - undefined

Bureau of Fire and Arson Investigations
FL
2003

High School Diploma -

Holmes County High School
Bonifay, FL
1998

Skills

  • Operations Management
  • Multi-Location Leadership
  • Technology Operations
  • Project Management
  • Process Improvement
  • Retail Systems Support
  • POS System Support
  • Data Analysis & Reporting
  • Regulatory Compliance
  • Vendor Management
  • Training & Procedure Development
  • Customer & Contractor Relations

Timeline

Technology Operations & Program Development Manage

Coastal Ace Group
07.2018 - Current

Vice-President of Operations

Jerkins Incorporated
05.1998 - 12.2017

Certificate: First Responder Training -

Bureau of Fire Standards and Training

Certificate: Fire Fighter One Training - undefined

Bureau of Fire Standards and Training

State Board Completion: Fire Fighter One Training - undefined

Division of State Fire Marshall

Certificate: Hazardous Material Level One Training - undefined

State of Florida Emergency Management

Certificate: Concrete Testing Technician Grade One - undefined

American Concrete Institute

Certificate: Firefighter Training - undefined

Bureau of Fire and Arson Investigations

High School Diploma -

Holmes County High School

Certificate: Emergency Vehicle Operator -

Wallace Community College

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