Roger Rosales

• Oversaw daily operational processes to enhance efficiency and ensure smooth workflow execution.
• Conducted regular audits of procedures to guarantee alignment with safety regulations and company policies.
• Conducted comprehensive training programs focused on optimal equipment handling and maintenance techniques for staff.
• Achieved reductions in operational delays through refined inventory management practices.
• Managed daily HVAC service and installation operations, delivering consistent quality and efficiency.
• Executed project completion on schedule, adhering to budget constraints and maintaining company quality standards.
• Managed technician schedules to optimize dispatch coordination and job assignments.
• Oversaw technician schedules and streamlined dispatch processes to enhance job assignment efficiency..

• Coordinate with customers, vendors, suppliers, and internal teams to resolve

service issues and maintain strong communication.

• Track operational performance metrics, including response times, job completion

rates, callbacks, revenue, labor efficiency, and customer satisfaction.

• Improve department processes to reduce delays, minimize repeat service calls,

increase efficiency, and improve customer experience.

• Ensure compliance with safety standards, EPA requirements, company policies,

and proper refrigerant handling procedures.

• Support inventory, parts ordering, equipment availability, fleet readiness, and tool

management to keep field teams productive.

• Assist with hiring, onboarding, and training technicians to maintain staffing levels

and service quality.

• Handle escalated customer concerns professionally while protecting company

standards, timelines, and profitability.• Partner with ownership or senior leadership to review operational goals, budgets,

staffing needs, and growth opportunities.

• Maintain accurate records for service tickets, installations, maintenance contracts,

• Achieved quality assurance through thorough inspections. Boosted customer satisfaction by implementing effective follow-up strategies.

• Promote a culture of accountability, safety, teamwork, and high-quality service

• Streamlined inventory management processes to reduce delays and improve accuracy.

• Conducted thorough diagnostics and executed repairs on multiple equipment types, maintaining optimal functionality and performance standards.
• Performed regular assessments of machinery condition through maintenance checks to minimize operational interruptions.
• Collaborated with team members to troubleshoot complex service challenges effectively.
• Implemented process improvements that streamlined workflow and increased service efficiency.
• Mentored junior mechanics on best practices for equipment handling and safety procedures.
• Developed training materials to enhance staff knowledge on new technologies and repair techniques.
• Maintained professional growth by attending industry conferences, workshops, and training sessions to stay up-to-date on the latest hvac technologies and repair techniques.
• Diagnosed and resolved issues in HVAC equipment, specializing in screw chillers and related components.
• Directed after-hours service request management to enhance team responsiveness and customer satisfaction.
• Managed technician deployment and prioritized response efforts to enhance operational effectiveness.

• Diagnosed and repaired HVAC systems to ensure optimal performance and reliability.
• Conducted routine maintenance on heating and cooling equipment, improving system longevity.
• Assisted clients in understanding technical issues, enhancing customer satisfaction and trust.
• Collaborated with team members to streamline service processes and improve response times
• Provided expert service and maintenance on a wide range of commercial and industrial equipment, including air-cooled chillers, SCUs, WSHPs, air compressors, VRF systems, VFDs, pneumatic controls, ductless systems, and RTUs.

• Led troubleshooting efforts for complex HVAC problems, resulting in efficient resolutions and minimized downtime.
• Implemented preventative maintenance schedules, reducing unexpected service calls by identifying issues early.
• Collaborated with team members to streamline service processes and improve response times.
• Trained junior technicians on equipment handling, safety protocols, and service techniques.
• Conducted diagnostic evaluations and repairs on commercial and residential HVAC systems,
• efficiently resolving issues to ensure

optimal performance and client satisfaction.

• Installed and maintained heating, ventilation, and air conditioning
• equipment, following manufacturer guidelines

Collaborated with clients to provide expert guidance on HVAC