Summary
Overview
Work History
Education
Skills
Timeline
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Micah Ortiz

Spring Hill,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Referral Coordinator & Corporate Trainer

Access Healthcare
02.2018 - 04.2021


  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Trainer, new hires, MA, Nurses, & Doctors on the EHR systems
  • Attended seminars to enhance the quality and knowledgeable training for the EHR
  • Developing training manuals, and step by step instructions for troubleshooting or teaching.

Companion Caregiver

Family And Friends Healthcare
07.2014 - 04.2017
  • Enhanced client well-being by providing companionship and engaging in meaningful conversations.
  • Assisted clients with daily living activities, improving their quality of life.
  • Facilitated medication management for clients, ensuring proper dosage and timely administration.
  • Provided transportation to appointments and social events, promoting client independence and participation in community activities.

Certified Nursing Assistant

Bayonet Point Rehab Center
01.2009 - 01.2013
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Built rapport with patients and families, providing emotional support during difficult times.

911 Emergency Dispatcher

City Of Brooksville
01.2005 - 01.2008
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.

Administrative Assistant

Department Of Public Works And Highways
01.2002 - 01.2005
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

Bachelor of Arts - Health Services Administration

Strayer University
Washington, DC
06.2021

No Degree - HealthServices

Martinsburg College
Martinsburg, WV

Skills

  • Caseload Management
  • Appointment Scheduling
  • Notetaking and Documentation
  • Multi-Line Telephone Operation
  • HIPAA Regulations
  • Medical Terminology Knowledge
  • Scheduling Software
  • Data Entry Proficiency
  • Insurance Verification
  • Customer service
  • Empathy and compassion
  • Healthcare systems understanding

Timeline

Referral Coordinator & Corporate Trainer

Access Healthcare
02.2018 - 04.2021

Companion Caregiver

Family And Friends Healthcare
07.2014 - 04.2017

Certified Nursing Assistant

Bayonet Point Rehab Center
01.2009 - 01.2013

911 Emergency Dispatcher

City Of Brooksville
01.2005 - 01.2008

Administrative Assistant

Department Of Public Works And Highways
01.2002 - 01.2005

Bachelor of Arts - Health Services Administration

Strayer University

No Degree - HealthServices

Martinsburg College

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Micah Ortiz