Summary
Overview
Work History
Education
Skills
Timeline
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Micah Phalloo

Norcross,United States

Summary

Accomplished and certified Pharmacy Technician with over 4 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with Walmart. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to walmart . Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Pharmacy Technician

Walmart
Norcross, GA
08.2018 - Current
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Package Handler

FedEx
Atlanta, GA
01.2021 - 07.2021
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Delivered updates on anticipated task completion times.
  • Assembled, sealed and loaded packages into correct trucks.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.

Cashier

Walmart
Lilburn, GA
03.2015 - 08.2018
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

High School Diploma -

Berkmar High School
Lilburn, GA
08.2008 - 05.2012

Bachelor of Accountancy - Accounting And Finance

Gwinnett College
Lilburn, GA
08.2017 - Current

Skills

Drug utilization review

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Timeline

Package Handler

FedEx
01.2021 - 07.2021

Pharmacy Technician

Walmart
08.2018 - Current

Bachelor of Accountancy - Accounting And Finance

Gwinnett College
08.2017 - Current

Cashier

Walmart
03.2015 - 08.2018

High School Diploma -

Berkmar High School
08.2008 - 05.2012

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Micah Phalloo