Micah Sims
Macon,GA
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably with Luxury Shuttle. Excelled in high-stress management, scheduling coordination, and data entry, complemented by strong teamwork and communication skills. Achieved seamless workflow transitions and improved data tracking, demonstrating adaptability and attention to detail.
Overview
10
10
years of professional experience
Work History
Center Associate
Ups Store
Macon, GA
02.2023 - 06.2024
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Customer service and package processing, providing information on different products.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Driver
DriveAway
06.2020 - 07.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered products to customer on time and in excellent condition.
Dispatcher
Luxury Shuttle
02.2014 - 12.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Skills
- Scheduling appointments
- Document Preparation
- Data entry proficiency
- Scheduling Coordination
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
Timeline
Center Associate
Ups Store
02.2023 - 06.2024
Driver
DriveAway
06.2020 - 07.2022
Dispatcher
Luxury Shuttle
02.2014 - 12.2019
Associate Of Science - Computer And Information Systems Security
Chaffey College
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