Micah Solis
Colorado Springs,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Texas Roadhouse Restaurant
Colorado Springs, CO
05.2025 - Current
- Greeted and seated guests promptly, ensuring a positive first impression of restaurant environment.
- Managed reservation system effectively, optimizing table turnover and guest flow during peak hours.
- Collaborated with servers and kitchen staff to coordinate timely service and enhance guest experiences.
- Handled guest inquiries and complaints professionally, contributing to overall customer satisfaction.
- Maintained cleanliness and organization of front-of-house areas, ensuring adherence to health standards.
- Assisted in training new hostesses on operational procedures and customer service protocols.
- Monitored dining area for guest needs, proactively addressing requests to improve service quality.
Associate
Charlotte Russe
Colorado Springs, CO
07.2023 - 10.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Server
Summit Glen Gracious Retirement Living
Colorado Springs, CO
12.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Springs Studio
Colorado Springs, COSkills
- Food and Beverage Pairings
- Buffet Setup and Takedown
- Dining Customer Service
- Hospitality Service Expertise
- Ordering Procedures
- Customer Service
- Sales Expertise
- Retail Objectives
- Credit Card Transaction Processing
- Store Maintenance
- Folding Clothing
- Business Strategies
- In-Store Support
- Cash Register Operations
Timeline
Restaurant Hostess
Texas Roadhouse Restaurant
05.2025 - Current
Associate
Charlotte Russe
07.2023 - 10.2023
Server
Summit Glen Gracious Retirement Living
12.2022 - 03.2023
High School Diploma -
Springs Studio
AGE
18 years old.