Micah J. Thames, PharmD
Dallas,TX
Summary
Resourceful Pharmacy Manager with 12 years of retail, hospital, clinical, and long-term care pharmacy experience collectively in reviewing prescriptions to process and dispense medications. Talented in coordinating with pharmacy staff to prioritize urgent requests while simultaneously driving accuracy, safety and confidentiality of patient information. Expert communicator when working closely with staff, numerous patients, administrators and healthcare professionals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walmart Mail Order
12.2022 - Current
- Managed daily operations of pharmacy and assisted Pharmacist-In-Charge
- Maintained professional, organized, and safe environment for employees and patrons utilizing pharmacy compliance standards, pharmacy quality assurance standards, and safety procedures
- Cross-trained existing employees to maximize team agility and performance.
- Worked closely with call center management to ensure that SLA was maintained at least 80%
- Responsible for management of at 22 professional (pharmacists) direct reports in mail-order facility
- Implemented new programs and making sure polices are being followed
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and implement necessary adjustments based on annual goals, processes, and company objectives
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated personnel to be productive and engaged in daily operations
- Controlled costs to keep business operating within budget and increase profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured facility and individual pharmacist license were up-to-date for all 50 states.
Pharmacy Manager/Pharmacist-in-Charge
Walmart Pharmacy #5312
06.2015 - 12.2022
- Trained, taught, and developed new hire pharmacy interns, newly hired pharmacy technicians, and new graduate pharmacists
- Managed pharmacy duties such as scheduling, drug inventory, employee retention, patient complaints, and quality control with ability to work consistently and independently
- Partnered with local HIV specialty clinic to increase prescriptions sales for high risk patient populations by 10%
- Increased immunization sales by 67% by screening diabetic patients and recommending hepatitis B and pneumonia immunizations
- Increased prescription volume from 1,000 to 1,600 prescriptions weekly
- Created system to drastically change medication adherence from 65% to 79% using strict drug formulary systems
- Transformed an underperforming pharmacy in an underserved area to a top performing pharmacy in 2 year
- Managed team of 1 pharmacy intern, 6 pharmacy technicians and 2 pharmacy clerks per pharmacy shift
- Established and administered annual budget with effective controls to prevent overage, minimize employee turnover and support sustainability objectives
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth through community immunization clinics, health fairs, and doctor detailing quarterly
- Increased profits through reduction of payroll and tight inventory management by 5-10%
- Audited control substance inventory and pharmacists' documentation according to federal guidelines
Pharmacy Intern
Walmart Pharmacy #1105
04.2012 - 06.2015
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration
- Vaccinated patients to provide immunity against influenza, pneumonia and other diseases
- Recommended OTC devices or medication options to help mitigate individual symptoms
- Provided direct and friendly patient care at drop-off and pick-up counters
- Performed blood pressure, cholesterol, blood glucose point of care testing on patients
- Updated patient profiles and prescriptions in Connexus with strong focus on accuracy
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
Hospital Pharmacy Intern
Baptist Health
08.2011 - 04.2012
- Maintained compliance with state and federal drug laws.
- Delivered pharmacological education to patients by responding to and answering questions and explaining medication side effects.
- ACPE Sterile compounding of medications and cleaning of compounding area use USP 797 and USP 800 techniques.
- Delivery of medications to hospital floors and automated medication machines
- Calculating and making parenteral nutrition and total parenteral nutrition admixtures
- Attending P&T committees, education programs and in-services with hospital medication staff
- Assisted clinical pharmacist with warfarin and vancomycin dosing calculations
- Participated in my student project which consisted of running reports of patients on IV solutions and making recommendation to convert these patient to PO dosages
- Performed medication reconciliation
- Performed therapeutic monitoring of narrow index drug and made adjustments according to renal, hepatic, and pharmacokinetic guidelines.
Long-term Care Pharmacy Technician
Omnicare
05.2010 - 08.2011
Education
Pharm.D. - Pharmacy
University of Arkansas For Medical Sciences
Little Rock, AR05.2015
Bachelor of Science - Chemistry
Henderson State University
Arkadelphia, AR05.2010
Skills
- Texas State Board Pharmacist License #56619
- Control Substance Compliance Specialist
- Loss Prevention
- Pharmacy Operations
- Detail Oriented
- Basic Life Support (BLS) accredited by American Heart Association (AHA)
- Retail, Clinical, Hospital, and Long-term Care Experience
- Medication Dispensing
- Supervising Technicians and pharmacists
- Administering Vaccines
- Patient Education and Counseling
- High-volume Production Capability
- Operations management
- Strategic planning
- Cost Control
- Financial Management
Certification
Texas State Board of Pharmacy (TSBP) #56619
Texas Registered pharmacist
Doctor of Pharmacy (PharmD)
Sterile Compounding (IV) Certification accredited by ACPE
Basic Life Support (BLS) Certification accredited by AHA
CPR Certified
Pharmacy-Based Immunization Certification
Timeline
Pharmacy Operations Manager
Walmart Mail Order
12.2022 - Current
Pharmacy Manager/Pharmacist-in-Charge
Walmart Pharmacy #5312
06.2015 - 12.2022
Pharmacy Intern
Walmart Pharmacy #1105
04.2012 - 06.2015
Hospital Pharmacy Intern
Baptist Health
08.2011 - 04.2012
Long-term Care Pharmacy Technician
Omnicare
05.2010 - 08.2011
Pharm.D. - Pharmacy
University of Arkansas For Medical Sciences
Bachelor of Science - Chemistry
Henderson State University
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