Micail Maggiora
Ogden,UT
Summary
Proven team leader with track record in being able to communicate efficiently therefore developing and implementing effective strategies to grow customer base, surpass revenue goals, and exceed sales objectives. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Customer Service Manager known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environmen
Overview
13
13
years of professional experience
1
1
Certification
Work History
Kitchen Cook
Weber Basin Job Corps
South Ogden, UT
07.2023 - Current
- overseeing the work of culinary students, increasing student's culinary skills and improving their efficiency and knowledge.
- Executing company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Oversight of culinary students serving all in-line customers in a timely and efficient manner.
- Maintaining student morale by creating a fun, educational training environment with a high level of student engagement.
- Cooking meals and desserts following company planned weekly menu alongside Culinary Students to ensure Students receive high level of training according to company standards.
General Manager
Jersey Mike's
Ogden, UT
11.2017 - 04.2023
- Instituted monthly performance reviews for 3 locations, resulting in increased customer satisfaction ratings and consistent repeat customers.
- Collaborated with corporate Director of Operations, Franchise Owner, regional GMs, and Shift Leads to streamline processes and improve operational procedures.
- Reviewed with Store Managers monthly labor percentage of revenue and helped reduce a Store Average labor percentage from 21% to 18% through providing better individual store management training processes and providing appropriate knowledge of scheduling practices.
- Oversaw and assisted management of an employee staff of 80+ within multiple locations, overseeing day-to-day operation's, training, and scheduling.
- Conducted weekly and monthly inventory reviews with store management, identifying waste and incorrect portioning to help reduce and maintain a monthly food cost percentage below 2%.
Office Manager
CROWN TROPHY
Ogden, UT
01.2022 - 08.2022
- Designed and implemented internal procedures to maximize teamwork and efficiencies.
- Documented and communicated daily schedules in department meetings to ensure customer deadlines were met.
- Monitored day-to-day activities of administrative staff and maintained an organized log of revenue fluctuations to identify and correct potential issues.
- Adhered to department procedures for managing resources and completing assigned projects/programs on time.
Office Assistant
Diamond Rental
Ogden, UT
03.2021 - 01.2022
- Assisted customers with equipment rental reservations, providing recommendations and ensuring proper equipment selection.
- Managed customer invoices, account maintenance, and payment processing.
- Coordinated with dispatch for equipment delivery and retrieval.
- Conducted customer account reconciliation and collections.
- Verified rental timelines and monitored equipment locations for timely returns.
Catering Coordinator
D&B Catering, Inc.
Pleasant View, UT
10.2013 - 11.2017
- Effectively communicated between catering manager, events manager, and serving staff to execute event timelines.
- Stocked and maintained serving supplies and utensils.
- Served food and beverages in a timely manner.
- Created menus and timelines for catering events.
- Oversaw teams of up to 10 employees for events with a minimum of 50 attendees.
Education
GED - undefined
George Washington High School
Ogden, UT06.2013
Skills
- Cultivated innovative solutions through strategic creative thinking
- Facilitated team building initiatives to enhance collaboration and communication
- Facilitated effective problem resolution strategies to enhance operational efficiency
- Optimized scheduling and prioritization of tasks to enhance productivity
- Oversaw kitchen operations, ensuring efficient workflow and high standards of food quality
- Assisted individuals in identifying personal goals and developing actionable plans Supported clients in enhancing skills through tailored coaching sessions Guided teams in achieving collaborative objectives through effective communication strategies
- Cultivated a growth mindset to enhance team adaptability and innovation
- Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
- Assisted in managing inventory levels to support operational efficiency Contributed to tracking stock movements to maintain accurate records Supported teams in organizing inventory for optimal accessibility
- Demonstrated effective communication skills to facilitate collaboration and information sharing
- Oversaw daily restaurant operations, ensuring high standards of service and customer satisfaction
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Certification
ServSafe
Personal Information
- Willing To Relocate: Anywhere
- Availability: Anywhere
Timeline
Kitchen Cook
Weber Basin Job Corps
07.2023 - Current
Office Manager
CROWN TROPHY
01.2022 - 08.2022
Office Assistant
Diamond Rental
03.2021 - 01.2022
General Manager
Jersey Mike's
11.2017 - 04.2023
Catering Coordinator
D&B Catering, Inc.
10.2013 - 11.2017
GED - undefined
George Washington High School