Micalah Lilly

· Provided excellent customer service by addressing customer needs in a timely fashion.

· Processed payments via cash, check, or credit card transactions.

· Resolved customer complaints promptly and efficiently.

· Ensured compliance with all safety regulations within the work environment.

· Followed proper cash handling procedures while completing transactions.

· Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.

· Creates, maintains and performs data entry into the RecTrac System.

· Count, balance cash and document petty cash box.

· Overseen individual and group counseling sessions for clients.

· Educated students about available community resources that could benefit them.

· Attended meetings, training, conferences and seminars to advance professional knowledge.

· Helped social worker with teaching clients appropriate conduct using behavior modification and stress management techniques.

· Assisted in conducting assessments of client needs, strengths, and weaknesses.

· Developed treatment plans to address identified issues.

· Conducted home visits to assess family dynamics and provide resources as needed.

· Collaborated with other professionals such as therapists and medical personnel to coordinate services for clients.

· Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.

· Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.