Micaliah Wilmer
Breinigsville,USA
Summary
Dynamic and compassionate professional with a proven track record at The Goddard School, adept in classroom organization and empathy towards students. Excelled in call handling and complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in creating engaging learning environments and fostering meaningful relationships, demonstrating a commitment to excellence and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Preschool Assistant Teacher
The Goddard School
Breinigsville, PA
04.2024 - Current
- Maintained a clean and orderly classroom environment throughout the day.
- Assisted with or led story time by reading books to children.
- Worked one-on-one with students to reinforce concepts taught by the teacher.
- Encouraged social interactions between children through cooperative play activities.
- Engaged children in conversations about topics related to their interests or current events.
- Assisted in preparing materials for lessons and activities according to lesson plans provided by the teacher.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Assisted preschoolers with personal care needs.
- Instructed and assisted students during craft activities.
- Maintained and cleaned nap mats by making minor repairs and wiping down.
- Observed student performance and recorded academic and attendance.
- Read stories aloud to groups of children while engaging them in discussion about characters, plotlines.
- Provided support for individual students who needed extra help with their work.
Preschool Teacher
YMCA Early Learning Center
Fleetwood, PA
10.2022 - 10.2023
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Observed children to record development.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Read stories to children and taught painting, drawing, and crafts.
- Assisted in providing a safe and secure environment for children.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Engaged with children on individual basis to build positive, trusting relationships.
- Adapted instructional techniques according to student learning styles and progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Call Center Representative
Whitetail Disposal, Inc.
Perkiomenville, PA
04.2020 - 09.2022
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Maintained accurate records of customer interactions for future reference.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Call Center Agent
American Dental Solutions
Wyomissing, PA
10.2019 - 05.2020
- Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Assisted callers per week in fast-paced environment.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Greeted customers in a professional and courteous manner.
- Identified customer needs by asking probing questions and actively listening to responses.
Front Desk Receptionist
Tri valley ymca
Fleetwood, PA
09.2016 - 10.2019
- Handled customer inquiries in person, via telephone, or email.
- Coordinated maintenance requests and reported equipment issues.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Collaborated with gym staff to ensure a positive member experience.
- Maintained cleanliness and organization of reception area and gym facilities.
- Resolved member complaints and concerns with professionalism.
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Handled financial transactions, including membership sales, renewals, and POS purchases.
- Re-racked weights to maintain neat, organized and clean gym.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Conducted gym tours for prospective members, highlighting amenities and services.
- Collected payments, renewed memberships and resolved billing issues.
Cashier
Buy rite liquidators
Fleetwood, PA
05.2013 - 09.2016
- Greeted customers promptly and responded to questions.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items and checked pricing on cash register for accuracy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted and balanced cashier drawers.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer questions and provided store information.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Fleetwood High School
Fleetwood, PA06-2015
Skills
- Call logging
- Complaint resolution
- Account updating
- Delivery tracking
- Call handling
- Data entry
- Call documentation skills
- Daycare management
- Classroom organization
- Personal hygiene support
- Empathy and compassion
- Schedule creation and maintenance
- Lesson planning
- Toileting and feeding
- Safety procedures
Certification
CPR/First Aid
References
Available upon request
Affiliations
- Fitness.
- Hiking
- running
Timeline
Preschool Assistant Teacher
The Goddard School
04.2024 - Current
Preschool Teacher
YMCA Early Learning Center
10.2022 - 10.2023
Call Center Representative
Whitetail Disposal, Inc.
04.2020 - 09.2022
Call Center Agent
American Dental Solutions
10.2019 - 05.2020
Front Desk Receptionist
Tri valley ymca
09.2016 - 10.2019
Cashier
Buy rite liquidators
05.2013 - 09.2016
CPR/First Aid
High School Diploma -
Fleetwood High School
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