Micayla Klockzien
Oshkosh,WI
Summary
Proactive Patient Service and Behavior Technician with extensive experience in HIPAA compliance, insurance verification, and patient support. Skilled in crisis intervention, individualized behavior plans, and exceptional customer service. Bringing strong organizational capabilities and empathy to foster a positive and professional environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Women's Health Specialists
06.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
Behavior Technician
SSM Health
10.2023 - 05.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of collaborative team to address changing needs of children and families.
Behavior Technician
Caravel Autism Health
04.2021 - 10.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Customer Service Representative
Massage Envy
02.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Optimized scheduling for increased productivity, effectively allocating resources and personnel.
Education
Associate of Science - Psychology
University of Wisconsin Oshkosh
Oshkosh, Wi05.2021
Skills
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Office Administration
- Document filing
- Cross-cultural sensitivity
- Phone and Email Etiquette
- Multitasking and Organization
- Team Collaboration
- Punctual and Hardworking
- Caring and Empathetic
- Calm and Effective Under Pressure
Timeline
Patient Service Representative
Women's Health Specialists
06.2024 - Current
Behavior Technician
SSM Health
10.2023 - 05.2024
Behavior Technician
Caravel Autism Health
04.2021 - 10.2023
Customer Service Representative
Massage Envy
02.2020 - 03.2021
Associate of Science - Psychology
University of Wisconsin Oshkosh
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