MICAYLAH LANGSTON
Pittsburgh,PA
Summary
Highly experience in retail known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Francesca's Boutique
Pittsburgh, PA
01.2023 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Associate
Altar'd State
Pittsburgh, PA
07.2019 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
Esthetician
Kiki Beauty Bar
Pittsburgh, Pa
01.2021 - 07.2022
- Sterilized equipment for patient treatments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Fostered friendly, warm and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
Education
Associate Degree in Nursing - Diagnostic Medical Sonography
South College
Knoxville, TN12-2026
GED -
North Hills Beauty Academy
Pittsburgh, PA02.2022
High School Diploma -
Northgate High School
Pittsburgh Pa06.2020
Skills
- Time Management
- Teamwork and Collaboration
- Customer Needs
- Assessment
- Verbal and Written Communication
- Retail Knowledge
- Speaking Clearly
- Answering Customer Questions
- Telephone and email etiquette
- Sales Techniques
- Organized Mindset
Accomplishments
High Honor Roll
Perfect Attendance
Certification
Licensed esthetician
Timeline
Assistant Store Manager
Francesca's Boutique
01.2023 - Current
Esthetician
Kiki Beauty Bar
01.2021 - 07.2022
Sales Associate
Altar'd State
07.2019 - 10.2024
Associate Degree in Nursing - Diagnostic Medical Sonography
South College
GED -
North Hills Beauty Academy
High School Diploma -
Northgate High School