Michae Baisden
Las Vegas,NV
Summary
Baisden is a vibrant, Digital Content Producer professional with eight years of experience supporting solo-preneurs in digital media, event planning and wellness. She is an expert at customer service and digital content development with excellent communication skills and research ability. Methodical and resourceful, she thrives in fast-paced, collaborative environments that require problem-solving skills and creative thinking.
Overview
17
17
years of professional experience
Work History
VIP Event Server, Cashier, Bartender
Freelance
Las Vegas, NV
01.2019 - Current
- Provided friendly, fast and knowledgeable customer service to customers in both casual and luxury settings.
- Operated efficiently in high-volume setting to prepare and serve dozens of plates and drinks per hour
- Developed new signature cocktails to support bar marketing brand and increase profits.
Server, Bartender
Cajun Boil and Bar
Oakbrook Terrace, IL
07.2020 - 12.2020
- Consistently earned high guest satisfaction rating of 85 percent and higher through superior customer service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Integrated Marketing Manager
Noirefy
Chicago, IL
12.2018 - 05.2019
- Developed and executed online and offline marketing campaigns through graphics, blog content, event coordination and brand partnerships
- Designed social media project which increased Instagram follower growth rate and Twitter impressions by 41 percent in one month.
- Directed campaign tactics to actualize marketing goals and objectives.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team during monthly company events.
Digital Content Manager/Contributing Writer
Baisden Media Group
, Remote
06.2007 - 05.2018
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Managed content distribution to online channels and social media platforms.
- Increased web traffic by over 100 percent in six months.
- Led team of 25 copywriters and content writers to oversee results of job performance.
- Wrote for B2C audiences through emails, blogs, and social media to increase engagement and brand trust
- Established and maintained relationships with brand partners.
Producer
Michael Baisden Show
, Remote
01.2017 - 01.2018
- Designed social media campaign which increased podcast downloads by 52 percent.
- Developed show topics into four hours of captivating radio segments, combining soundbites, imaging, music, scripts and digital visuals for daily broadcast.
- Devised social media strategies and outreach by generating content ideas and highly-visual digital marketing content.
- Managed team of seven to ensure all deliverables were organized, accurate and delivered on schedule.
Waiter, Cashier
Vegie Bar
Melbourne, VIC
11.2015 - 10.2016
- Worked with up to 40 customers across 5 tables at once effectively and efficiently
- Trained more than five new servers and food runners on food preparation, garnish preparation and sanitation protocol.
- Operated POS system for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Mass Communication & Journalism
Florida International University
Miami, FL04.2013
Skills
- Customer Service
- Verbal and Written Communication
- Creative Thinking
- Content Curation, Editing & Development
- Research and Interviews
- Teamwork and Collaboration
Hobbies
- Holistic Health & Wellness
- Kickboxing & Hiking
Timeline
Server, Bartender
Cajun Boil and Bar
07.2020 - 12.2020
VIP Event Server, Cashier, Bartender
Freelance
01.2019 - Current
Integrated Marketing Manager
Noirefy
12.2018 - 05.2019
Producer
Michael Baisden Show
01.2017 - 01.2018
Waiter, Cashier
Vegie Bar
11.2015 - 10.2016
Digital Content Manager/Contributing Writer
Baisden Media Group
06.2007 - 05.2018
Bachelor of Science - Mass Communication & Journalism
Florida International University