ALEXANDRA PAHLKE
Park Ridge,IL
Summary
Seasoned VIP Server with background in high-end hospitality environments. Proven ability to provide top-notch service, ensuring client satisfaction and repeat business. Possess strong interpersonal skills, adept at managing challenging situations calmly and effectively. Demonstrated impact in enhancing customer experience through personalized attention and commitment to quality service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VIP Server/Bartender
Byline Bank Aragon Ballroom- Live Nation
2024.09 - Current
- Anticipated and responded to VIP guests' needs
- Made suggestions to upsell beverages and menu items when taking orders
- Answered VIP guest questions and made recommendations
- Delivered drinks while maneuvering trays through large crowds
- Maintained a line of sight/atmosphere control by circulating through work area throughout the shift.
Bartender
STK Steak House
2023.01 - 2024.07
- Produced high end cocktails at high volume
- Ensured guests have an unparalleled experience by providing fast, friendly service and attending to their needs.
- Assisted other Front of House staff in setting up and cleaning the restaurant, bussing tables, running food, taking food orders, making cocktails, serving guests, assisting host staff and opening and serving wine, when needed.
- Maintained bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of sale
- Enhanced bar atmosphere by creating visually appealing and unique cocktail presentations.
- Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
- Consistently met or exceeded sales targets through proactive promotion of offerings to customers at the bar or tableside.
Server/ Bartender
Cooper's Hawk
2022.02 - 2023.06
- Created community among our team members, our guests, our Wine Club Members, and business partners.
- Upscale casual dining or an equivalent service environment
- Worked calmly and effectively under pressure in a fast-paced environment
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Head Bartender/Server
Palm Court
2018.10 - 2022.11
- Created seasonal cocktails to accompany menu changes
- Handled inventory control.
- Ensured guests have an unparalleled experience by providing fast, friendly service and being attentive to their needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender Manager/ Bartender/ Server/ Caterer
Perry's Restaurant
2011.08 - 2018.12
- Trained new employees
- Established a large, loyal following equating to buzz and repeat business
- Aided in menu design and specials to help promote sales
- Created and ran social media pages to promote business
- Trained all new employees
- Inventoried and ordered all spirits, wine, beer and food
- Catered events and managed team to give exceptional service
- Organized and maintained beverage inventory, glassware, and drink
- POS trained and experienced
Skills
- Cocktail creation
- Beverage preparation
- Inventory management
- Customer service
- Upselling techniques
- POS operation
- Fast-paced performance
- Safe food handling
- Hospitality service expertise
- Multitasking and organization
- Positive guest interactions
- Food and beverage pairings
Certification
- Serve Safe Bassett
- Food Handlers
Timeline
VIP Server/Bartender
Byline Bank Aragon Ballroom- Live Nation
2024.09 - Current
Bartender
STK Steak House
2023.01 - 2024.07
Server/ Bartender
Cooper's Hawk
2022.02 - 2023.06
Head Bartender/Server
Palm Court
2018.10 - 2022.11
Bartender Manager/ Bartender/ Server/ Caterer
Perry's Restaurant
2011.08 - 2018.12