Michael Palermo
Truckee,CA
Summary
A strongly motivated, service-oriented hospitality professional with over a decade of hotel and restaurant experience. Extensive wine, beer and cocktail knowledge. Creative, attentive and desires continued growth and knowledge through advancement within food and beverage/customer service industry.
Overview
9
9
years of professional experience
Work History
Lead Server/Bartender
Martis Camp Club
Truckee, California
07.2022 - Current
- Supervise dining room and bar operations to ensure personalized member experiences.
- Develop and create member relationships that will be cherished and remembered for years to come.
- Address and anticipate member requests to promptly maintain high satisfaction levels, and exceed expectations.
- Train and mentor new employees on service standards and menu knowledge.
- Implement methods to improve restaurant operational efficiency.
Banquet Server/Bartender
Martis Camp Club
Truckee, California
04.2022 - 10.2022
- Provided prompt, friendly service to all members during banquet events.
- Checked member satisfaction levels throughout events to ensure their needs were met promptly and courteously.
- Addressed concerns quickly to improve member experience.
- Effectively multitasked within fast-paced environment.
Banquet Manager
Ritz Carlton Lake Tahoe
Truckee, CA
02.2021 - 12.2021
- Coordinated banquet operations for large-scale events and special occasions.
- Assisted other hotel outlets when needed.
- Supervised staff to ensure exceptional service during all banquet events.
- Managed inventory for supplies and equipment needed for banquets.
- Organized, scheduled and supervised staff for banquets.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
Bartender
The Ritz Carlton L.L.C.
Truckee, CA
02.2018 - 02.2021
- Managed bar area, designed cocktails and handled inventory.
- Ordered supplies to meet expected demand with adequate stock.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Server
The Ritz Carlton L.L.C.
Truckee, CA
11.2016 - 01.2018
- Developed strong and lasting guest relationships.
- Addressed concerns or complaints quickly to improve service.
- Served as learning coach to new hires, current employees and interns.
- Was chosen to be a part of the task force in the opening of The Ritz Carlton Bacara and asked to train and assist in the crossover of brands by educating the current employees on the values and standards of The Ritz Carlton.
Education
Bachelor of Arts - Anthropology
Sonoma State University
Rohnert Park, CA08.2012
Skills
- Health/Food safety knowledge, CPR certified
- Alcohol procurement
- Cocktail creation
- Health code compliance
- Microsoft Office proficiency
- Training and onboarding
- Conflict resolution
Affiliations
Golf, Snowboarding, Fishing
Timeline
Lead Server/Bartender
Martis Camp Club
07.2022 - Current
Banquet Server/Bartender
Martis Camp Club
04.2022 - 10.2022
Banquet Manager
Ritz Carlton Lake Tahoe
02.2021 - 12.2021
Bartender
The Ritz Carlton L.L.C.
02.2018 - 02.2021
Server
The Ritz Carlton L.L.C.
11.2016 - 01.2018
Bachelor of Arts - Anthropology
Sonoma State University