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Michael A. Wexler
Westhampton,NY
Summary
Experienced 911 Dispatcher and Emergency Communications Specialist with a proven track record in fast-paced environments. Expert in managing emergency calls and dispatching rapid response teams, with a focus on quick decision-making and teamwork.
Overview
21
21
years of professional experience
Work History
E911 Public Safety Dispatcher
Southampton Town Police
Hampton Bays, NY
07.2005 - Current
- Handled 100+ emergency calls daily
- Coordinated rapid dispatch in Hexagon
- Operated and maintained dispatch systems, improving response times and operational efficiency.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Developed training materials for new dispatchers, enhancing onboarding processes and knowledge retention.
- Led crisis management efforts during high-pressure situations, ensuring effective resource allocation.
- Managed emergency calls, ensuring accurate information relay to first responders.
- Coordinated communication between law enforcement and the community during critical incidents.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
GED -
High School of Art & Design
New YorkNone - Computer Science
Hunter College
New York, NY06-1984
Skills
- Emergency call handling
- Quick decision-making
- Team coordination
- Crisis management
- Communication systems
- Multi-tasking under pressure
- Customer service
- Problem-solving
Accomplishments
- Reduced average dispatch time by 20%
- Achieved mapping of several mobile home parks by meeting with parks managers, effectively helping with proper address corrections for residents to ensure proper dispatch of calls for service
Timeline
E911 Public Safety Dispatcher
Southampton Town Police
07.2005 - Current
GED -
High School of Art & Design
None - Computer Science
Hunter College