Michael Adams
Custodial, Customer Service, Security
Bloomington,IN
Summary
Dynamic professional with extensive experience in customer service and management, notably at Monroe County Sheriff's Office. Proven ability in risk assessment and emergency response, enhancing safety protocols. Recognized for exceptional customer service and rapid decision-making skills, effectively collaborating across departments to implement strategic improvements and helping others to succeed.
Overview
36
36
years of professional experience
Work History
Video Surveillance Specialists
Extra Space Storage (Laid Off)
01.2023 - 08.2024
- Applied and shared intelligence with law enforcement to secure employer, locations and assets in response to and in anticipation of threats of burglary and vandalism.
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Established emergency response to manage and respond to physical security needs of employer, buildings, technology and materials.
Animal Management Spl. Deputy
Monroe County Sheriff's Office (RETIRED)
10.2015 - 10.2022
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement and Animal Management.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
Custodial Maintenance Supervisor
Monroe County Community School
03.2014 - 11.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Repaired and cleaned equipment as required for operations.
- Cleaned and maintained Administration building and provided setup for meetings.
Custodial Services
Dee's Cleaning Service
03.2013 - 11.2014
- Increased efficiency of custodial services by proactively identifying high-traffic areas that required more frequent attention.
- Established effective communication channels between departments involved in facilities-related activities such as custodial services and security operations.
- Determined work schedules necessary to carry out required custodial services.
- Upheld high levels of customer satisfaction with timely completion of requested custodial services.
General Manager
Hinds Security Services
03.2013 - 04.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Laborer
Crafts Construction
01.2013 - 03.2013
- Loaded, unloaded, and moved material to and from vehicles to project areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Operated front-end loader and forklift.
Security Site Supervisor
Securitas Security Services USA
03.2010 - 03.2013
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Civil Process Spl. Deputy
Monroe County Sheriff's Office (Retired)
02.1989 - 08.2009
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Enforcement of Indiana Laws, serving of Court Papers to Defendants and assisting road Deputies as required.
- Collaborated with multiple departments to assist as needed.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
Education
GED - General Studies
Bloomington High School South
Bloomington, INSkills
- Customer Service
- Rapid decision making
- Detail oriented
- Emergency response
- Risk assessment
- Video Surveillance
Timeline
Video Surveillance Specialists
Extra Space Storage (Laid Off)
01.2023 - 08.2024
Animal Management Spl. Deputy
Monroe County Sheriff's Office (RETIRED)
10.2015 - 10.2022
Custodial Maintenance Supervisor
Monroe County Community School
03.2014 - 11.2015
Custodial Services
Dee's Cleaning Service
03.2013 - 11.2014
General Manager
Hinds Security Services
03.2013 - 04.2014
Laborer
Crafts Construction
01.2013 - 03.2013
Security Site Supervisor
Securitas Security Services USA
03.2010 - 03.2013
Civil Process Spl. Deputy
Monroe County Sheriff's Office (Retired)
02.1989 - 08.2009
GED - General Studies
Bloomington High School South
Similar Profiles
Christopher BearklandChristopher Bearkland
District Manager at Extra Space Self Storage • Life StorageDistrict Manager at Extra Space Self Storage • Life Storage
ISRAEL RAMOSISRAEL RAMOS
Store Manager at Life Storage/ Extra Space StorageStore Manager at Life Storage/ Extra Space Storage
Emerald WilsonEmerald Wilson
Assistant Manager at Extra Space StorageAssistant Manager at Extra Space Storage