Michael Adu Gyamfu
Dickinson,United States
Summary
Proven to excel in high-pressure environments, I leveraged my problem-solving and customer service skills at Spark Energy to enhance delivery efficiency and customer satisfaction. My adept use of GPS navigation and commitment to safe driving ensured timely and accurate package deliveries, significantly boosting productivity levels. My experience is backed by a strong ability to adapt and collaborate, achieving notable success in team-driven projects.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Spark Energy
11.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
STR Water Transfer Operator
Select Energy Services
04.2016 - 07.2020
- Responded promptly to emergencies by following established procedures, minimizing damage to equipment and the environment.
- Trained new Water Transfer Operators on best practices, increasing staff competency levels across the department.
- Coordinated with other departments to ensure seamless integration of water transfer operations into overall project plans.
- Consistently met or exceeded project deadlines by skillfully prioritizing tasks and managing time effectively.
- Optimized water usage by implementing effective water transfer systems and processes.
- Maintained open communication with supervisors and colleagues, ensuring smooth workflow during high-pressure situations.
- Operated and lubricated tools to protect durability and functionality.
- Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.
Collections Agent
JPMorgan Chase
06.2011 - 11.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on payment options and arranged installment agreements.
Education
Finance And Business Administration - Accounting And Finance
Dickinson State University
Dickinson, ND08.2016
Bachelor Of Science - Physical Sciences
University of Cape Coast
Ghana 06.2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- GPS navigation
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Delivery scheduling
- Vehicle cleaning and maintenance
- Stocking and inventory
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Cargo handling
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Inventory management
- Payment collection
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Customer interaction
- Traffic laws
Timeline
Delivery Driver
Spark Energy
11.2021 - Current
STR Water Transfer Operator
Select Energy Services
04.2016 - 07.2020
Collections Agent
JPMorgan Chase
06.2011 - 11.2014
Finance And Business Administration - Accounting And Finance
Dickinson State University
Bachelor Of Science - Physical Sciences
University of Cape Coast
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