MICHAEL ALATORRE
KATY,US
Summary
Field Service Technician with over 20 years of experience in servicing copiers, printers, and multifunction devices from leading brands. Demonstrates a commitment to continuous learning and innovative troubleshooting, optimizing network connectivity and customer service to drive client satisfaction and operational efficiency.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
SR. TECHNICAL ENGINEER
Fiserv
Stafford, United States
01.2021 - Current
- Enhanced production press printer performance through diligent servicing and maintenance.
- Obtained certifications on Canon Titan 6000, Ricoh VC 40000 & Hp AD2200 Pagewide presses, ensuring reliable output.
- Performed routine maintenance and repairs, minimizing downtime and ensuring reliable operations.
- Managed operations of HP and Ricoh press printers, streamlining workflows for increased efficiency.
FIELD SERVICE TECHNICIAN
Function-4
Houston, Texas
05.2019 - 11.2021
- Provided expert technical support with 20+ years of industry experience.
- Diagnosed and repaired digital MFPs, increasing uptime and boosting client satisfaction.
- Coordinated installations and maintenance for production machines, enhancing operational efficiency.
- Managed client relationships, securing repeat business and maintaining high service standards.
- Set up basic network connectivity for printers, expanding technical knowledge.
FIELD SERVICE TECHNICIAN
Dahill A Xerox Company
Houston, Texas
- Delivered customer service and performed repairs on each field visit per Dahill's guidelines; conducted preventative maintenance on black & white and color digital copiers, faxes, printers, and scanners.
- Troubleshot and resolved network scanning issues across various copiers and printers, ensuring optimal performance on digital multifunction equipment, including full line of Xerox and models from HP, Brother, Epson, and Kips.
- Installed and serviced equipment at client locations to ensure optimal functionality.
- Trained clients on proper equipment use and maintenance procedures.
- Conducted routine inspections and diagnostics to identify issues quickly.
FIELD SERVICE TECHNICIAN
Global Laser Inc.
Houston, Texas
- Delivered customer service and repair for low to mid volume Xerox, HP, Lexmark, Canon, and Brother printers, copiers, faxes, and digital multifunction machines, ensuring operational efficiency.
- Installed and maintained complex systems for various client environments.
- Diagnosed technical issues and provided effective solutions in the field.
- Collaborated with clients to understand service needs and expectations.
FIELD SERVICE TECHNICIAN
TM Office Systems
Houston, Texas
- Delivered field service repair with strong customer service and troubleshooting skills for OKIdata, HP, Canon, and Lexmark multifunction copiers, printers, faxes, and dot matrix machines. Managed closure of TM Office Systems following owner's passing, ensuring smooth transition for clients and stakeholders.
- Conducted on-site equipment inspections and maintenance for client satisfaction.
- Diagnosed technical issues using specialized tools and software systems.
- Collaborated with clients to understand service needs and provide solutions.
Education
ASSOCIATE OF OCCUPATIONAL STUDIES -
Western Technical Institute
El Paso, Texas01-1996
Skills
- Customer service, Organizational skills, Time management, Multitasking, Quick learning, Teamwork, Positive attitude, Equipment diagnosis, Technical repairs, Installation, Client relationship management, Network connectivity, Printer driver setup, Scan-to-email setup, Troubleshooting
- Network troubleshooting
- Equipment maintenance
- Network troubleshooting
- Technical repair
Personal Information
Title: Field Service Technician
Certification
CERTIFIED TRAINING ON B/W HIGH VOLUME PRODUCTION MACHINES
Konica Minolta, CERTIFIED TRAINING ON FULL LINE OF LOW AND HIGH VOLUME DIGITAL MULTIFUNCTION BLACK & WHITE AND COLOR COPIERS & PRINTERS
Xerox, CERTIFIED TRAINING ON BLACK & WHITE AND COLOR MFP'S PRINTERS & PLOTTERS
HP
ADDITIONAL INFORMATION
- ADDITIONAL TRAINING
- Training on Okidata, Lexmark, Brother, Canon, Toshiba, Kyocera, Epson and Kip black & white and color copiers and printers
Timeline
SR. TECHNICAL ENGINEER
Fiserv
01.2021 - Current
FIELD SERVICE TECHNICIAN
Function-4
05.2019 - 11.2021
FIELD SERVICE TECHNICIAN
Dahill A Xerox Company
FIELD SERVICE TECHNICIAN
Global Laser Inc.
FIELD SERVICE TECHNICIAN
TM Office Systems
ASSOCIATE OF OCCUPATIONAL STUDIES -
Western Technical Institute