Michael Albritton

• Deliver a high-end customer experience consistent with luxury standard
• Greet clients, assess vehicle concerns, and accurately document service needs
• Maintain strong Customer Satisfaction Index (CSI) scores through follow-up and attention to detail
• Resolve customer concerns and ensure timely, satisfactory outcomes
• Upsell maintenance services and repairs based on vehicle condition and manufacturer recommendations

• Managed customer inquiries and appointment scheduling through phone and online platforms.
• Assisted in lead generation using CRM software to track customer interactions.
• Provided detailed product information, enhancing customer understanding and satisfaction.

• Work with sales team to deliver on We-owe promises.

• Work hand and hand with all Reconditioning vendors and complete sublets

• CDK Software

• Parked and retrieved vehicles promptly, ensuring excellent customer service.
• Conducted thorough inspections of vehicles for damage before and after parking.
• Assisted customers with luggage and vehicle-related questions, enhancing overall experience.
• Deliver cars to customers houses
• Maintained cleanliness and organization of parking area to ensure safety and efficiency.
• Write up customers loaner agreements

• Answer phone calls and emails

• Help maintain customer satisfaction

• Make Reminder Phone calls and emails

• Assist Service advisors