Michael Alexander
Summary
Dynamic leader with a proven track record at SRP Companies, INC., enhancing service delivery and operational efficiency. Excelled in coaching and mentoring, driving a team to exceed sales targets by over $2M in 3 months. Skilled in compliance management and fostering teamwork, consistently achieving high customer satisfaction and revenue growth.
Overview
23
23
years of professional experience
Work History
Area Service Manager
SRP Companies, INC.
11.2019 - Current
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed day-to-day operations, working efficiently and productively with all team members.
- Managed 13 Route Sales Representatives in over 8 states. Serviced and Merchandised C stores which included Love's, Pilot, Flying J, Circle K, RaceTrac, Sprint Mart, QuikTrip, Murphys, and Speedway.
- Also, grew sales in South Central region over $2M in the first 3 months.
Truck Driver
Transco Lines, INC.
04.2013 - 10.2019
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
CDL Route Driver
SYSCO Food Services
07.2009 - 04.2013
- Improved on-time delivery rates by efficiently planning and executing CDL route schedules.
- Provided excellent customer service during deliveries, addressing any concerns or issues in a timely manner.
- Completed daily logs and paperwork accurately, ensuring proper documentation for regulatory compliance purposes.
- Inspected and loaded delivery trucks and picked up customer returns.
- Kept detailed records of deliveries and money received from customers.
Restaurant Manager
Wendy's Restaurant
03.2002 - 04.2013
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Arts - Organizational Leadership
Oral Roberts University
Tulsa, OK12-2025
Associate of Arts - Business Management
Columbus Technical College
Columbus, GA05-2010
Skills
- Operational efficiency
- Coaching and mentoring
- Compliance management
- Staff development
- Sales support
- Service delivery
- Positive attitude
- Teamwork
Timeline
Area Service Manager
SRP Companies, INC.
11.2019 - Current
Truck Driver
Transco Lines, INC.
04.2013 - 10.2019
CDL Route Driver
SYSCO Food Services
07.2009 - 04.2013
Restaurant Manager
Wendy's Restaurant
03.2002 - 04.2013
Bachelor of Arts - Organizational Leadership
Oral Roberts University
Associate of Arts - Business Management
Columbus Technical College
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