Yohana Paola Zambrano moreno
Summary
Experienced problem-solver with strong analytical skills contributing to team building, leadership, and motivation. Exceptional aptitude for customer relations and relationship-building, fostering positive connections. Proficient in independent decision-making and sound judgment, consistently making impactful contributions to company success. Dedicated to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Overview
6
6
years of professional experience
Work History
AREA SERVICE MANAGER
BSM Facility Solutions
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Overhauled communication protocols within the department, leading to more effective collaboration between staff members and increased overall productivity levels.
General Manager of Operations
ALPHAONE/ALARMX
10.2019 - 05.2021
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Supervisor of Operations
LOCOS POR EL COCO
09.2018 - 10.2019
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Education
BACHELOR OF EDUCATION MENTION ENGLISH - Education
Universidad Nacional Experimental De Los Llanos Occidentales UNELLEZ
Barinas, Venezuela06.2022
High School Diploma -
U.E COLEGIO SAN JUAN BAUTISTA DE LA SALLE
Barinas,Venezuela07.2017
Skills
- Operational Efficiency
- Coaching and Mentoring
- Managing Operations and Efficiency
- Staff Development
- Problem-Solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AREA SERVICE MANAGER
BSM Facility Solutions
05.2023 - Current
General Manager of Operations
ALPHAONE/ALARMX
10.2019 - 05.2021
Supervisor of Operations
LOCOS POR EL COCO
09.2018 - 10.2019
BACHELOR OF EDUCATION MENTION ENGLISH - Education
Universidad Nacional Experimental De Los Llanos Occidentales UNELLEZ
High School Diploma -
U.E COLEGIO SAN JUAN BAUTISTA DE LA SALLE
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