MICHAEL ALEXANDER AYESTAS
Brownsville,USA
Summary
Experienced professional skilled in managing workflows, optimizing processes, and collaborating with teams to meet deadlines and ensure quality. With a background in sales, customer solutions, and advanced Excel, I bring expertise in data entry, tracking, and analysis to improve efficiency. I excel in building relationships, identifying customer needs, and delivering tailored solutions. Focused on smooth operations and achieving goals with precision.
Overview
9
9
years of professional experience
Work History
Retention and sales agent
SPECTRUM
Harlingen, Texas
01.2022 - Current
- Overcome objections with successful product demonstrations and persuasive communication skills.
- Remain up to date on current offerings and company processes.
- Meet and exceed assigned goals established by management.
- Handle caller needs for sales, service and account problems.
- Navigate multiple computer applications while conversing with customers.
- Take ownership over customer concerns
- Participated in team meetings to share best practices and improve overall performance.
- Demonstrated excellent communication skills when interacting with diverse customers.
- Team coverage when supervisors are unavailable due to business needs.
- Chat support, order entry assistance, drive performance of multiple teams.
- Elite Sales Club Winner (Puerto Rico - 2022)
Consular Assistant
CONSULATE OF GUATEMALA
McAllen, TX
11.2017 - 01.2022
- Monitored multiple databases to keep track of all people in a migration process
- Delivered a great service to each caller by listening to concerns and answering questions of their members that disappeared in the U.S territory or that are in a migration process by collecting the proper information of the subject, using the tools provided to be able to track them and deliver the information that the members requested
- Protect immigrants in a vulnerable situation such as unaccompanied kids, family units and adults that have traveled to the U.S territory and that are having issues like language barriers, little understanding of U.S
- Interview and identify subjects or asylum seekers who have strong claims to asylum or other relief under the U.S territory and verify their health conditions.
- Create passports, birth certificates, death certificates, marriage certificates.
Sales and Customer Service
ROYAL CARIBBEAN INTERNATIONAL
Guatemala, Guatemala
12.2016 - 05.2017
- Took ownership over customer concerns, following issues through to resolution.
- Handled caller needs for sales, service and account problems.
- Met and exceeded assigned goals established by management.
- Understood client needs and advised on relevant products, services or opportunities.
- Delivered accurate organizational information about products, services and procedures.
- Navigated multiple computer applications while conversing with customers.
- Completed high volume of inbound and outbound calls within deadlines.
- Answered incoming calls, chat messages and email communications to handle product concerns.
Education
BUSINESS ADMINISTRATION -
Galileo University
HIGH SCHOOL DIPLOMA - COMPUTER SCIENCE
Galileo High School
Skills
- Customer service
- Multitasking capabilities
- Self-motivation
- Technical support
- Networking
- Social media marketing
- CRM software usage
- Performance tracking
- Proficient in Microsoft office
- Physical readiness for operational tasks
- Data Entry
- Flexible and adaptable
- Computer skills
- Calm under pressure in fast paced environments
- Bilingual
LANGUAGE
English Fluent
Spanish Native
Timeline
Retention and sales agent
SPECTRUM
01.2022 - Current
Consular Assistant
CONSULATE OF GUATEMALA
11.2017 - 01.2022
Sales and Customer Service
ROYAL CARIBBEAN INTERNATIONAL
12.2016 - 05.2017
HIGH SCHOOL DIPLOMA - COMPUTER SCIENCE
Galileo High School
BUSINESS ADMINISTRATION -
Galileo University
Sales Elite 2022
Recognized as part of the top 1% of employees out of thousands for outstanding performance, dedication, and hard work in sales. This prestigious award reflects exceptional achievement and commitment to excellence