Michael All
Chicago,IL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in the printing industry to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-oriented and perceptive CSR with 20+ years of diverse prepress and printing experience. Proficient in traditional printing practices and in modern approaches, with established skills in setting up printing directly from digital file transfers. Expert at graphic development, layout and design that exceeds client expectations.
Overview
14
14
years of professional experience
Work History
Production/Sales Representative
Big Image Systems
Saint Louis Park, MN
11.2021 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Worked closely with sales team to meet customer deadlines.
- Coordinated workflow and scheduling of printing projects.
- Collaborated with vendors on projects fully or partially contracted out and verified deliverables met or exceeded internal standards.
- Contacted new and existing customers to outline benefits of products.
- Created digital proofs for customer approval before printing.
- Performed quality control checks to ensure accuracy of artwork prior to print production.
- Edited images using Photoshop, Illustrator, and InDesign software.
- Coordinated with other departments to ensure timely delivery of projects.
- Reviewed client specifications, such as size and color requirements, for each job.
- Troubleshot any problems that arose during the pre-press process.
Inside Sales Rep and Prepress
Rose Brand
Secaucus, NJ
08.2009 - 10.2020
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Cross-sold additional products or services based on customer needs.
- Established relationships with key decision makers at target companies.
- Contributed ideas for improving internal processes related to sales operations.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
Education
Some College (No Degree) - PrePress and Graphic Design Classes
Lake County Community College
Grayslake, ILSkills
- Client Account Management
- Account Servicing
- Sales Development
- Sales Closing
- Customer Service
- Client Service
- Customer Retention
- Customer Retention Abilities
- Small, Large and Grand Format Printing Industry Expertise
- Product and Service Knowledge
- Post-Sales Support
Affiliations
- Father of four girls
- Coach Basketball at Loyola Field House (5years)
- Standup Comedian
- Golfer - For those all important sales meetings on the course
References
References available upon request.
Timeline
Production/Sales Representative
Big Image Systems
11.2021 - Current
Inside Sales Rep and Prepress
Rose Brand
08.2009 - 10.2020
Some College (No Degree) - PrePress and Graphic Design Classes
Lake County Community College
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