Michael Allen
Milan,GA
Summary
I have been working at MediaCom for 15 years and will soon complete my 16th year with the company. I am dedicated to my job and always strive to improve my skills. To enhance my knowledge and increase my chances of advancing within the company, I take advantage of the NCTI courses that are available, and strive to be better at what I do.
Overview
16
16
years of professional experience
Work History
Broadband Specialist V
Mediacom Communications
McRae, GA
04.2008 - Current
- Troubleshoot service issues
- Customer relations
- Maintain systems
- Set up devices
- Training
- Coordination
- Technical communication
- Participate in ongoing training
- Perform quality assurance testing on newly developed software applications.
- Provide technical support for customers in resolving complex issues.
Education
High School Diploma -
Christian Academy
Macon, GA03-2002
Skills
- Customer service
- Maintenance and repair
- Emergency Response
- Quality Assurance
- System installations
- Problem-Solving
- Project Planning
- Experience in leadership
- Effective Communication
- Issue Research
- Multitasking
Timeline
Broadband Specialist V
Mediacom Communications
04.2008 - Current
High School Diploma -
Christian Academy