Michael Allen
Crestline
Summary
Adaptable professional experienced in food service and delivery roles. Skilled in training new staff, optimizing workflows, and ensuring safety compliance. Committed to delivering exceptional customer service and maintaining high standards of quality.
Overview
10
10
years of professional experience
Work History
Delivery Driver
spark /walmart
Ontario
01.2025 - Current
- Delivered packages efficiently to customers' homes and businesses.
- Communicated delivery status and schedules to customers, enhancing satisfaction and trust.
- Loaded and unloaded packages, ensuring proper handling and care.
- Conducted routine vehicle inspections, ensuring safe operation and minimizing breakdowns.
- Transported items safely, preventing damage or loss during delivery.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Crew Member
Burger King
Galion
10.2023 - 01.2025
- Prepared and assembled food items, ensuring consistency with standard recipes and procedures for quality assurance.
- Delivered prompt customer service by efficiently taking orders and resolving inquiries to enhance customer satisfaction.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated kitchen equipment safely while adhering to health and safety guidelines.
- Trained new crew members on standard operating procedures and best practices to ensure operational consistency and team readiness.
Crew Member
Burger King
Bucyrus
10.2021 - 09.2023
- Prepared and assembled food items according to standard recipes and procedures.
- Delivered prompt and friendly customer service by efficiently taking orders and resolving inquiries.
- Coordinated with team members to optimize workflow during peak hours, enhancing service speed.
- Maintained cleanliness of workstations, dining area, and kitchen equipment throughout shifts.
- Operated kitchen equipment safely while adhering to health and safety guidelines.
- Trained new crew members on standard operating procedures and best practices to ensure consistent service quality.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms during shifts to ensure a welcoming environment.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Crew Member
Wendys Restaurant
Bucyrus
01.2020 - 09.2021
- Prepared and assembled food items according to standard recipes and procedures.
- Maintained cleanliness of workstations, dining area, and kitchen equipment throughout shifts.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed and efficiency.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Engaged with guests to provide exceptional customer service, fostering a welcoming atmosphere.
- Upheld high standards of productivity and quality in operations.
- Trained new crew members on standard operating procedures and best practices, ensuring consistent service quality.
- Managed inventory by restocking supplies and notifying management of low stock levels.
Donation Center Attendant
goodwill
Galion
04.2016 - 05.2019
- Assisted customers in donating items and provided information about donation guidelines.
- Sorted and organized donated goods for display or resale, enhancing visibility and accessibility for customers.
- Inspected donated items to ensure quality standards were met, maintaining integrity of inventory and customer satisfaction.
- Collaborated with team members to streamline donation processing, improving overall workflow and service delivery.
- Trained new staff on donation procedures and customer service expectations.
- Maintained a clean and safe environment in the donation center area.
- Prepared documents related to inventory control, invoices for customers, and records of donations received.
- Promoted awareness of donation center services through outreach activities at local schools or community events.
- Adhered to all safety policies and procedures while handling hazardous materials such as chemicals or sharp objects.
Education
High School Diploma -
The Tomorrow Center
Cardington, OH03-2019
Skills
- Valid Driver's license
- Safe driving
- Vehicle inspection
- Package handling
- Loading procedures
- Route optimization
- GPS and route planning
- Route planning
- Delivery schedule development
- Local delivery
- Physical stamina
- Heavy lifting
- Load securing
- Quality assurance
- Safety compliance
- Problem solving
- Attention to detail
- Time management
- Training new staff
- Team collaboration
- Teamwork and collaboration
- Customer relationship management
- Customer interaction
- Effective communication
- Exceptional written and verbal communication skills
- Clear communication
- Punctual and reliable
- Adaptability and flexibility
- Strategic planning
- Stocking and inventory
- Package scanning
- Goods transport
- Teamwork and collaboration
- Stocking and inventory
- Verbal and written communication
Timeline
Delivery Driver
spark /walmart
01.2025 - Current
Crew Member
Burger King
10.2023 - 01.2025
Crew Member
Burger King
10.2021 - 09.2023
Crew Member
Wendys Restaurant
01.2020 - 09.2021
Donation Center Attendant
goodwill
04.2016 - 05.2019
High School Diploma -
The Tomorrow Center