Michael Allen
North Vernon,IN
Summary
Results-driven Customer Service professional with 7+ years in retail operations and IT support. Skilled in client education, appointment scheduling, and inventory management, along with technical troubleshooting and vendor negotiation. Focused on enhancing operational efficiency and reducing costs through strategic problem-solving and staff training.
Overview
26
26
years of professional experience
Work History
Customer Service
The Herbal Alternative
Seymour, IN
10.2019 - Current
- Advised customers on holistic approaches and natural health solutions and enhancing their overall well-being.
- Processed customer transactions using cash register, ensuring accurate and efficient service.
- Managed store operations in owner's absence, ensuring customer service and operational continuity.
- Scheduled appointments, maintained records, and updated databases to support smooth operations.
- Received and organized inventory of herbal supplements and products to ensure availability for customer needs.
IT Manger
St. Peter's Lutheran Church and School
Columbus, IN
03.2001 - 10.2019
- Mediated conflicts between stakeholders to align IT project goals, enhancing collaboration and facilitating timely progress.
- Identified cost-saving opportunities by streamlining IT processes, contributing to overall budget efficiency.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Monitored performance metrics of IT systems to ensure optimal functionality, and supporting informed decision-making.
- Managed the operational IT budget to ensure compliance with departmental financial guidelines. and expenditures within department parameters.
- Collaborated with vendors to evaluate and select suitable products and services for IT projects. to negotiate contracts and select appropriate products or services.
- Delivered technical support to end-users, addressing various hardware and software issues promptly. to end-users on a variety of issues.
Education
Associate of Science - Computer Networking
Ivy Tech Community College of Indiana
Columbus, INAssociate of Science - Hotel Management
Vincennes University
Vincennes, INSkills
- Customer service
- Client education
- Appointment scheduling
- Inventory management
- Technical support
- Vendor negotiation
- Budget management
- Problem solving
- Documentation and reporting
- Technical troubleshooting
- Task prioritization
- Adaptability and flexibility
- Professionalism
- Staff training
Timeline
Customer Service
The Herbal Alternative
10.2019 - Current
IT Manger
St. Peter's Lutheran Church and School
03.2001 - 10.2019
Associate of Science - Computer Networking
Ivy Tech Community College of Indiana
Associate of Science - Hotel Management
Vincennes University