Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Anciulis

Wesley Chapel,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Customer Experience Manager

Beemac Logistics
St. Petersburg, Florida
10.2023 - Current
  • Managed a team of 12, achieving over $400,000 in margin and 1,000 loads monthly for largest customer.
  • Streamlined communication processes in collaboration with cross-functional teams to enhance service quality.
  • Trained staff on best practices for customer engagement and conflict resolution.
  • Analyzed customer data to identify trends and guide strategic decision-making.
  • Oversaw development of training materials to educate team members on excellent customer service delivery.

Carrier Sales Represenitive

Traffic Tech
Tampa, FL
01.2022 - 09.2023
  • Cultivated strong relationships with new and existing carriers to enhance collaboration.
  • Identified new business opportunities through networking and database prospecting.
  • Monitored post-sale service, implementing timely and effective problem resolutions.
  • Negotiated pricing, terms of sales, and service agreements for optimal outcomes.
  • Achieved Q1 (2023) Carriers Sales MVP recognition for outstanding performance.

Senior Carrier Sales

Coyote Logistics LLC
Chicago, IL
06.2018 - 12.2021
  • Translated business needs and priorities into actionable logistics strategies.
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Created and maintained relationships with companies operating 1-400 semi trucks.
  • Worked on our UPS team during Q4 Peak Season (2020) to ensure priority freight was being serviced with over 95% OTP/OTD.
  • Achieved sales goals and service targets by cultivating and securing new carrier relationships.

Material Handler

Becker Sales
Elk Grove Village, IL
10.2015 - 04.2018
  • Read production orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Managed stock inventory for sufficient and practical company-wide distribution.
  • Collaborated daily with truck drivers to ensure adequate outflow of goods and promote positive work environment.
  • Operated forklifts to transport materials within warehouse environment.
  • Fulfilled upwards of 75 shipments daily.

Education

High School Diploma -

Elk Grove High School
Elk Grove Village, IL
06.2013

Some College (No Degree) -

Oakton Community College
Des Plaines, IL

Some College (No Degree) -

Harper College
Palatine, IL

Skills

  • Workflow management
  • Communication skills
  • Interpersonal skills
  • Customer service
  • Team leadership
  • Attention to detail
  • Self-motivation
  • Relationship management

References

References available upon request.

Timeline

Customer Experience Manager

Beemac Logistics
10.2023 - Current

Carrier Sales Represenitive

Traffic Tech
01.2022 - 09.2023

Senior Carrier Sales

Coyote Logistics LLC
06.2018 - 12.2021

Material Handler

Becker Sales
10.2015 - 04.2018

High School Diploma -

Elk Grove High School

Some College (No Degree) -

Oakton Community College

Some College (No Degree) -

Harper College

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