Michael Anderson
Bethlehem,PA
Summary
Proactive Service Advisor with extensive experience in customer relations and team collaboration. Known for strong problem-solving abilities and attention to detail, contributing to improved service processes and customer loyalty.
Overview
16
16
years of professional experience
Work History
Service Advisor
Coopersburg Kenworth
Coopersburg, PA
05.2021 - 02.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and optimal resource allocation.
- Collaborated with technicians to diagnose vehicle issues and communicate findings to customers effectively.
- Maintained accurate service records and documentation for customer transactions and vehicle history.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Asst Service Manager
Kenworth of South Florida
Ft. Lauderdale, FL
04.2010 - 04.2021
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated technician schedules to optimize workflow and minimize downtime.
- Implemented process improvements that enhanced service efficiency and response times.
- Trained new staff on best practices and company policies to ensure high-quality service standards.
- Managed customer inquiries, resolving issues promptly to maintain strong client relationships.
- Led team meetings focused on performance improvement and aligning objectives with business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Resolved customer complaints in professional and timely manner.
Education
Bachelor of Science - Business Management
Drexel University
Philadelphia, PAHigh School Diploma -
Southern Lehigh
Center Valley, PA06-1977
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Goal-oriented mindset
- Performance goals
Timeline
Service Advisor
Coopersburg Kenworth
05.2021 - 02.2026
Asst Service Manager
Kenworth of South Florida
04.2010 - 04.2021
Bachelor of Science - Business Management
Drexel University
High School Diploma -
Southern Lehigh