Michael Appleman
Lebanon,PA
Summary
Currently 100% commission based salary, looking for a stable career. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Licensed Insurance Agent
Banker's Life
06.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Case Manager
Keystone Correctional Services, Inc.
03.2020 - 06.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Monitor
Keystone Correctional Services, Inc.
08.2019 - 03.2020
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Administered drug tests to inmates.
Education
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
Bloomsburg, PA 08.2019
Skills
- Promotions and Marketing Strategies
- Professional Relationships
- Client Service
- Insurance Industry Knowledge
- Client Needs Analysis
- Life Insurance
- Asset Protection Expertise
- Risk Mitigation
Certification
- Resident Producer Individual, Bankers Life - 2023
Timeline
Licensed Insurance Agent
Banker's Life
06.2023 - Current
Case Manager
Keystone Correctional Services, Inc.
03.2020 - 06.2023
Monitor
Keystone Correctional Services, Inc.
08.2019 - 03.2020
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
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