Michael Archer
189 Shallowbrook Trl. Mount Airy,NC
Summary
Experienced professional with 30 years in fast-paced retail home improvement, known for driving operational efficiency and enhancing customer satisfaction. Proven track record in customer and vendor service, with strong organizational skills and a deep understanding of building trades. Transitioned from small business ownership to a focus on family and personal growth, while maintaining a commitment to industry excellence. Ready to leverage extensive experience to contribute effectively in a new role.
Overview
32
32
years of professional experience
Work History
Small Business Co-Owner
Archer & Archer Realty
Oneonta, NY
01.2015 - Current
- Collected monthly rental fees, deposits, and payments to ensure accurate financial records.
- Managed resident complaints and expedited maintenance requests for effective resolution.
- Scheduled general maintenance and repairs, maintaining operational efficiency of facilities.
President
TowneFlooring & Kitchens Inc.
Oneonta, NY
01.2016 - 03.2020
- Observed industry trends and introduced new service and update marketing strategies when needed.
- Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
- Out lined performance goals and offered tactics for achieving milestones.
- Administered day-to-day accounting and budget management, advertisement and business development.
Store/Warehouse Manager
TowneFlooring & Kitchens Inc.
Oneonta, NY
01.2011 - 01.2016
- Established and maintained good relations with customers, vendors and transport companies.
- Produced warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while increasing efficiency in the shipping area.
- Managed day-to-day logistics operations, monitoring incoming and outgoing deliveries while maintaining a safe work environment.
Outside Sales Representative
TowneFlooring & Kitchens Inc.
Oneonta, NY
11.2008 - 01.2016
- Negotiated product and installation pricing to finalize sales agreements.
- Determined product, delivery and installation costs to provide customers with accurate quotes.
- Conducted site visits to assess needs, offer products and recommend strategic solutions.
- Collaborated with inside sales and vendors to complete sales transactions.
Salesperson
Towne Carpet & Flooring Inc.
Oneonta, NY
12.2001 - 11.2008
- Placed orders and answered customer questions in-person, through email and over phone.
- Developed commercial customer relationships to increase sales by working with outside sales.
- Counted cash, balanced cash register drawer.
- Followed-up with customers after installations to assess quality service and customer satisfaction.
Store Manager
Bellevue Builders Supply
Palatine Bridge, NY
02.1996 - 12.2001
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and offering solutions for customers.
- Hired and mentored sales and warehouse employees.
- Oversaw storewide merchandising and appearance to maintain a satisfactory customer experience.
Salesperson
Bellevue Builders Supply
Oneonta, NY
07.1993 - 02.1996
- Performed site evaluations when needed to confirm plan accuracy.
- Worked closely with contractors and clients to deliver on time and accurate supply needs.
- Created lasting relationships with customers by making personal connections.
- Helped customers find products, answered questions and offered product advice.
Skills
- Process improvement
- Project management
- Construction management
- Collaboration skills
- Logistics coordination
- Team leadership
- Budget management
- Customer relations
Timeline
President
TowneFlooring & Kitchens Inc.
01.2016 - 03.2020
Small Business Co-Owner
Archer & Archer Realty
01.2015 - Current
Store/Warehouse Manager
TowneFlooring & Kitchens Inc.
01.2011 - 01.2016
Outside Sales Representative
TowneFlooring & Kitchens Inc.
11.2008 - 01.2016
Salesperson
Towne Carpet & Flooring Inc.
12.2001 - 11.2008
Store Manager
Bellevue Builders Supply
02.1996 - 12.2001
Salesperson
Bellevue Builders Supply
07.1993 - 02.1996