Nickolaus Terpstra
Des Moines,IA
Summary
Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with experience in managing administrative and sales operations. Well-versed in training, educating, motivating, and supporting staff members.
Overview
7
7
years of professional experience
Work History
Small Business Co-Owner
Iowa Lawn Pro
11.2022 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
Package Delivery Driver
United Parcel Service, UPS
08.2019 - 11.2022
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Local Sort and Preload Supervisor
United Parcel Service, UPS
08.2018 - 08.2019
- Initiated cost-saving measures by identifying inefficiencies within the facility's operations and implementing solutions that reduced overhead without compromising quality or timeliness of deliveries.
- Led and managed teams of 8 to 12 package handlers across various sorting operations, ensuring efficiency, accuracy, and productivity in high-pressure environments.
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices and safety from day one.
- Met and exceeded Corporate goals 11 out of 12 months while in the position.
Education
Bachelor of Arts - Management Information Systems
Iowa State University
Ames, IA05-2018
Associate of Arts - Gender Studies
Iowa Western Community College
Council Bluffs, IA05-2014
Skills
- Business development
- Customer relationship management
- Entrepreneurial leadership
- Team collaboration and leadership
- Attention to detail
- Process improvement
- Issue resolution
Accomplishments
- Received four 5 star corporate reviews by different customers by completing deliveries with accuracy, efficiency, and timely manner.
- Co-owned and successfully founded a small business. Driving its growth from inception, while consistently exceeding annual business growth objectives, revenue targets, and profitability benchmarks.
Timeline
Small Business Co-Owner
Iowa Lawn Pro
11.2022 - Current
Package Delivery Driver
United Parcel Service, UPS
08.2019 - 11.2022
Local Sort and Preload Supervisor
United Parcel Service, UPS
08.2018 - 08.2019
Bachelor of Arts - Management Information Systems
Iowa State University
Associate of Arts - Gender Studies
Iowa Western Community College
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