Michael Arias
Miami,FL
Summary
Extensive experience in ramp operations at Miami International Airport , excelling in aircraft marshalling and cargo handling. Proven ability to enhance team performance through effective training and leadership. Committed to safety compliance and operational efficiency, consistently achieving timely aircraft turnaround and high-quality service delivery
Overview
9
9
years of professional experience
Work History
Lead Ramp Agent
Swissport USA
Miami
02.2025 - 03.2026
- Supervised ramp operations to ensure timely aircraft turnaround and safety compliance.
- Coordinated team efforts for efficient baggage handling and cargo loading processes.
- Trained new staff on safety protocols and operational procedures to enhance performance.
- Monitored equipment functionality, reporting
- any malfunctions to maintain operational efficiency.
- Led daily briefings to communicate priorities and address challenges within the team.
- Responsible for safe, pushback and aircraft towing operation
- Experienced in cargo/ULD loader ( K- loader )
Restaurant Supervisor
Mi Ranchito
Miami, FL
01.2017 - 03.2025
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules to meet peak service demands while managing labor costs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Security Officer
Allied Universal Security Services
Miami, FL
05.2022 - 09.2023
- Monitored premises to ensure safety and security compliance.
- Conducted regular inspections of property and equipment.
- Responded promptly to security incidents and emergencies.
- Collaborated with law enforcement on security-related issues.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Arcade Supervisor
Fun Dimension
Miami, FL
02.2017 - 03.2019
- Supervised daily arcade operations, ensuring compliance with safety protocols and customer service standards.
- Analyzed customer feedback to identify areas for improvement in service delivery and game offerings.
- Implemented maintenance schedules for arcade machines, reducing downtime and improving game availability.
Education
High School Diploma -
Coral Gables Sr High School
Coral Gables, FLSkills
- Aircraft marshalling
- Ground support equipment operation
- Baggage handling
- Load planning
- Weight and balance calculation
- Pushback and towing
- Cargo handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Ramp Agent
Swissport USA
02.2025 - 03.2026
Security Officer
Allied Universal Security Services
05.2022 - 09.2023
Arcade Supervisor
Fun Dimension
02.2017 - 03.2019
Restaurant Supervisor
Mi Ranchito
01.2017 - 03.2025
High School Diploma -
Coral Gables Sr High School