Michael Arndt
LEWISTOWN,MT
Summary
Motivated Manager with 8 Years retail Service with Footlocker Inc. 28 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
28
28
years of professional experience
Work History
Chiropractic Technician/Neurofeedback Technician
The Montana Clinic
08.2013 - Current
- Collaborated with other healthcare providers to ensure comprehensive care was provided to each client on their wellness journey.
- Assisted in increasing patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Promoted a safe treatment environment by adhering to strict sanitation protocols for equipment cleaning and maintenance.
- Boosted patient retention rates through consistent follow-up communication, providing appointment reminders and answering inquiries as needed.
- Ensured compliance with HIPAA regulations while handling sensitive patient information both verbally and electronically within the office setting.
- Supported a positive patient experience by providing compassionate care and emotional support during challenging treatments.
- Increased overall clinic effectiveness by assisting with administrative tasks such as filing, data entry, and insurance verification when required.
- Improved patient comfort by skillfully adjusting and positioning chiropractic equipment during treatment sessions.
- Enabled more accurate diagnoses by maintaining up-to-date knowledge of chiropractic techniques, equipment usage, and relevant health conditions.
- Optimized appointment flow with efficient room turnover between patients while maintaining cleanliness standards.
- Facilitated successful treatment outcomes by preparing patients for procedures, explaining processes, and addressing any questions or concerns they may have had.
- Contributed to a welcoming clinic atmosphere by maintaining a friendly demeanor and professional appearance at all times.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Performed Frequency Specific Microcurren Devices, Erchonia Red light laser therapy, Foot Detox baths, and Iasis Neutofeedback.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Educated patients and their families on the benefits of neurofeedback therapy, fostering understanding and trust in the treatment process.
- Provided personalized care by adapting neurofeedback techniques based on individual needs and preferences.
- Utilized medical software to document and track patient progress.
Manager
Polson Theatres Inc.
10.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Footlocker Retail
08.1996 - 07.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Education
No Degree - Nursing
MSU-Northern
Havre, MTSkills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Stockroom Management
- Merchandise Strategizing
- Decision-making skill
- Dependable and reliable
- Inventory Control
- Coaching and Mentoring
- Visual Merchandising
Timeline
Chiropractic Technician/Neurofeedback Technician
The Montana Clinic
08.2013 - Current
Manager
Polson Theatres Inc.
10.2008 - Current
Store Manager
Footlocker Retail
08.1996 - 07.2004
No Degree - Nursing
MSU-Northern