Andrea Blodgett

stomer Service and General Office Duties

• Check patients in, schedule appointments, collect payments, communicate with clients effectively
• Answer incoming phone calls, respond to emails, texts and faxes, make outbound phone calls, recall and other reception duties
• Send out welcome, thank you and birthday cards to patients
• Maintain and order office supplies
• Insurance and Patient Billing
• Insurance verification, billing and accounts receivable for patients and insurance company
• Patient Care
• Assist the doctor with processing new and established patients
• Organize forms as appropriate for new patient intake
• Prepare and maintain accurate patient information
• Confer with physician on the progress of patients and compliance to the treatment program, provide input as requested on patient's progress
• Perform patient examination to include taking medical histories, recording vital signs and x-rays
• Provide patient with excellent and careful care with their therapies such as ultrasound, electrical muscle stimulation, light therapy, cold pack therapy and mechanical traction
• Records Management
• Maintain and operate electronic health records in accordance with HIPAA regulations
• Fulfill records request for disability, health insurance, auto and worker’s compensation insurances and attorneys
• Computer Maintenance
• Set up and network new computers to serve the needs of the office
• Update and upgrade office programs
• Troubleshoot problems
• Training
• Train new employees on company policies, procedures, services and products
• Marketing, both internal and external
• Schedule and attend area events, health fairs, lunch and learns and screening to educate the community and bring in new clients
• Teach classes to educate patients on what is chiropractic, and the many benefits of chiropractic care